Rider 2013 Lifetime speed Camera Subscription - has something changed?

4Time

Hi my TomTom Rider 2013 has been working perfectly since I last had the much appreciated help to resolve the clock issue via this forum. Once this was fixed I was once again able to download new maps and speed camera updates with no issues.

Recently I have noted that I am no longer getting the speed camera updates and was offered speed cameras as an additional subscription. I am still getting the maps OK and have just successfully downloaded Europe_West v1070.10874 . I thought the maps and speed cameras were subscription for life - has something changed?

DougLap

Hi @4Time

Let us see what @VikramK or @lampard have to say after they have reviewed your units settings on the TT Servers. Look back here tomorrow to see what they say.

Doug

4Time

Hi Doug, Thank you for your reply, I will check back to see what they say.

VikramK

Hi @4Time
Your TomTom RIDER comes with map updates for the lifetime of the device.
Speed cameras service is not a part of lifetime package.

To continue getting speed camera alerts, the device will need an active subscription.

Regards, Vikram

4Time

Hi Vikram, thank you for your response, prompt as always. Unfortunately not the answer I was hoping for :-(

I have had camera updates for so long - I had understood it must have been part of the original subscription, apparently not? Maybe I should be happy for the time I had them!

I have been thinking of getting a 550 with the TomTom discount offered - but concerned to learn about the reported thread "TomTom Rider 550 locked during Wifi update, unable to recover" I will follow with interest to see how this is resolved.

For Info
When I log on to my TomTom account it shows me my current rider 2013 and offers a discount to upgrade - unfortunately when I select this, it then offers me only GO units and not the Rider - presumably an error that I could get resolved if I did decide to proceed with purchasing the a NEW 550.