tomtom go stuck in loop- displays a computer symbol with a cable and red "x"

lesz
Registered Users Posts: 3 
Apprentice Seeker

Apprentice Seeker
hi, my tomtom is not starting properly. its stuck in loop. after switching it on it loads a bit and then displays a computer symbol with a cable and red "x". I have tried putting it in recovery mode but maybe I cant click three times properly or it isnt working in this way on it. its hardware name is prato_6in. please help
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update!!! I was able to do the recovery but its still in loop and isnt working properly. any ideas on next steps please ?0
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If you have inserted a memorycard please remove it.0
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no memory card inside0