tomtom go stuck in loop- displays a computer symbol with a cable and red "x"

lesz
lesz Registered Users Posts: 3
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
hi, my tomtom is not starting properly. its stuck in loop. after switching it on it loads a bit and then displays a computer symbol with a cable and red "x". I have tried putting it in recovery mode but maybe I cant click three times properly or it isnt working in this way on it. its hardware name is prato_6in. please help
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  • lesz
    lesz Registered Users Posts: 3
    Apprentice Seeker
    update!!! I was able to do the recovery but its still in loop and isnt working properly. any ideas on next steps please ?
  • Lochfrass
    Lochfrass Posts: 17,748
    Superuser
    If you have inserted a memorycard please remove it.
  • lesz
    lesz Registered Users Posts: 3
    Apprentice Seeker
    no memory card inside

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