Not charging after update

nikkislug
nikkislug Registered Users Posts: 1
New Seeker
edited May 2021 in Devices using MyDrive Connect
My partner and I both have the Via 52 after a recent update both sat navs aren’t working! They start, show the empty battery sign and restart over again. I don’t think this is a coincidence, anyone any advice?

Answers

  • YamFazMan
    YamFazMan Posts: 20,812
    Superuser
    edited May 2021
    Hi
    @nikkislug
    Have you tried a Soft/Drumroll restart on the device ???
    This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2 to 3Hrs….
    OR have the device plugged into a power supply while the device is restarting
    Note... I would use something like a Smartphone Charger + the Tomtom USB lead... (A USB port usually only outputs 500mA (0.5 Amp)

    Next... Press and hold the on/off button until you hear a drum-roll sound, then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    Stay safe... ATB YFM

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