My Tom Tom Go Premium X Failure

Ray_B44
Ray_B44 Registered Users Posts: 3
New Seeker
edited December 2021 in Devices using Wi-Fi®
My Go Premium X has just stopped working. It is as if it will not switch on. How can I get it repaired under warranty please?

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Answers

  • Lochfrass
    Lochfrass Posts: 17,713
    Superuser
    Answer ✓
    Try first following.
    Charge the battery for 2 hours wit ha smartphone charger. Then press the On Button about 30seconds. I hobe thats brings the device back to live.

    Here an other user discribes how to contact the support:
    https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
  • Ray_B44
    Ray_B44 Registered Users Posts: 3
    New Seeker
    Answer ✓
    Appreciate the response Lochfrass. Thank you
  • Ray_B44
    Ray_B44 Registered Users Posts: 3
    New Seeker
    Once again thank you for your help Lochfrass. Your advice has my Tom Tom working again!!
  • Lochfrass
    Lochfrass Posts: 17,713
    Superuser
    Hey nice to hear/read. :3
    Thanks for feedback
  • Lady_Jenn1fer
    Lady_Jenn1fer Registered Users Posts: 1
    New Seeker
    I will add my word of thanks, Lochfrass.
    For us it died in mid journey so we tried the 30secs with the mount & wire in the car,
    Then with the pc when we got home - The pc crashed twice before I found your suggestion.
    As it had been on charge for 3 hours in the car I tried the 30seconds after it had been on a mobile phone charger for around 10 minutes...

    I can only suggest that it is the extra voltage or amperage from a mobile phone charger that causes it to reset somehow.