TomTom Europe iOS update to TomTom GO

PabloD
PabloD Registered Users Posts: 2
Novice Seeker
In the TomTom Europe ver. 8.300 I chose a free upgrade to TomTom Go for 3 years. Just before that, I created an account on tomtom.com (it was not needed before), but the selected option did not appear in the subscription.

Comments

  • lampard
    lampard Administrators Posts: 5,954
    Moderator
    Hi @PabloD

    Welcome to the Community! I would advise you to get in touch with our support via Chat/Email and I'm sure they'll be able to help you. Have a look here: https://discussions.tomtom.com/en/discussion/1128529/old-iphone-app-on-my-new-pone#latest

    Regards, lampard
  • PabloD
    PabloD Registered Users Posts: 2
    Novice Seeker
    Thank you for Your interest.
    What address should I write to?
  • DougLap
    DougLap Posts: 9,834
    Superuser
    Hi @PabloD

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug