I'm still paying for speed cameras, but the software says the sub expires... ?!?!?

Tigerlizzy
Tigerlizzy Registered Users Posts: 2
Apprentice Seeker
Since a longer time the software says my sub for speed cameras expires BUT every month TomTom collect the fees. The software says that I have to make a new sub but I don't want to pay double. Why collect TomTom still the fees without giving me my service.
Unfortunately TomTom never answered emails.
Hope so can help me.

Best Answer

Answers

  • VikramK
    VikramK Administrators Posts: 13,709
    Moderator
    edited May 2021 Answer ✓
    Hi @Tigerlizzy
    Welcome to the community! I don't see an active recurring subscription for your GO 5000.
    Could you check your account to see if there is any subscription that you are paying for?

    https://help.tomtom.com/hc/en-gb/articles/360013902260

    I reviewed your contact history and I don't see any incidents/tickets. Have you contacted us using the correct channel?

    Please find the steps on our support article here- https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Regards, Vikram
  • Tigerlizzy
    Tigerlizzy Registered Users Posts: 2
    Apprentice Seeker
    Hej Vikram,

    thx for answering and the links. On this way I find an active subscription which I could cancel. But why don't find my navigations system and my computer's software this sub?

    Maybe it wasn't the right channel because in Germany you don't find a support email or contact form.

    Regards, Liz