Hi, my Tom Tom Premium X

Basuco

Serena and Malcolm voice's do not work can you assist please?

YamFazMan

Hi
@Basuco
Welcome to the site....
Tap 4Dot (.... Menu) -->
Are any of the Sound Icons slashed through ???
The Day/Night screen brightness Icon should be slashed through....

Stay Safe... ATB YFM

Basuco

It is as on the picture above, BTW the other voices work fine it is just Serena and Malcolm voices not working.

Basuco

As stated above other voices work, it is Just Serena and Malcolm not working, I like hearing street names and the the spoken warnings as well. Is there anything else I can try?

VikramK

Hi @Basuco
Have you tried a factory reset?

Main menu- Settings- System- Reset device.

To avoid losing your stored favourites on the device, you can create a back-up using MyDrive..

See user guide

Regards, Vikram

Basuco

Yes I have done, that has not resolved the issue, I also downloaded the UK only map and deleted the Europe map, again no difference. I have now downloaded the Europe map again.

VikramK

Hi @Basuco
Could you report this issue to our customer service team please?
Some further investigation is needed.

Helpful link- https://help.tomtom.com/hc/en-gb/articles/360015568919/


Regards, Vikram