MyDrive Connect - Outage

Hi, my Tom Tom Premium X

Basuco
Basuco Registered Users Posts: 4
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
Serena and Malcolm voice's do not work can you assist please?

Answers

  • YamFazMan
    YamFazMan Posts: 20,796
    Superuser
    edited May 2021
    Hi
    @Basuco
    Welcome to the site....
    Tap 4Dot (.... Menu) -->
    Are any of the Sound Icons slashed through ???
    The Day/Night screen brightness Icon should be slashed through....
    dy49cl5hc6cc.jpg
    Stay Safe... ATB YFM
  • Basuco
    Basuco Registered Users Posts: 4
    Apprentice Seeker
    It is as on the picture above, BTW the other voices work fine it is just Serena and Malcolm voices not working.
  • Basuco
    Basuco Registered Users Posts: 4
    Apprentice Seeker
    As stated above other voices work, it is Just Serena and Malcolm not working, I like hearing street names and the the spoken warnings as well. Is there anything else I can try?
  • VikramK
    VikramK Administrators Posts: 13,745
    Moderator
    Hi @Basuco
    Have you tried a factory reset?

    Main menu- Settings- System- Reset device.

    To avoid losing your stored favourites on the device, you can create a back-up using MyDrive..

    See user guide

    Regards, Vikram
  • Basuco
    Basuco Registered Users Posts: 4
    Apprentice Seeker
    Yes I have done, that has not resolved the issue, I also downloaded the UK only map and deleted the Europe map, again no difference. I have now downloaded the Europe map again.
  • VikramK
    VikramK Administrators Posts: 13,745
    Moderator
    Hi @Basuco
    Could you report this issue to our customer service team please?
    Some further investigation is needed.

    Helpful link- https://help.tomtom.com/hc/en-gb/articles/360015568919/


    Regards, Vikram

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