Hi, my Tom Tom Premium X

Basuco
Registered Users Posts: 4 
Apprentice Seeker

Apprentice Seeker
Serena and Malcolm voice's do not work can you assist please?
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Answers
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It is as on the picture above, BTW the other voices work fine it is just Serena and Malcolm voices not working.0
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As stated above other voices work, it is Just Serena and Malcolm not working, I like hearing street names and the the spoken warnings as well. Is there anything else I can try?0
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Hi @Basuco
Have you tried a factory reset?
Main menu- Settings- System- Reset device.
To avoid losing your stored favourites on the device, you can create a back-up using MyDrive..
See user guide
Regards, Vikram0 -
Yes I have done, that has not resolved the issue, I also downloaded the UK only map and deleted the Europe map, again no difference. I have now downloaded the Europe map again.0
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Hi @Basuco
Could you report this issue to our customer service team please?
Some further investigation is needed.
Helpful link- https://help.tomtom.com/hc/en-gb/articles/360015568919/
Regards, Vikram0