Hi, my Tom Tom Premium X — TomTom Community

Hi, my Tom Tom Premium X

Serena and Malcolm voice's do not work can you assist please?


  • YamFazManYamFazMan Posts: 19,433
    edited May 20
    Welcome to the site....
    Tap 4Dot (.... Menu) -->
    Are any of the Sound Icons slashed through ???
    The Day/Night screen brightness Icon should be slashed through....
    Stay Safe... ATB YFM
  • BasucoBasuco Posts: 4 [Apprentice Seeker]
    It is as on the picture above, BTW the other voices work fine it is just Serena and Malcolm voices not working.
  • BasucoBasuco Posts: 4 [Apprentice Seeker]
    As stated above other voices work, it is Just Serena and Malcolm not working, I like hearing street names and the the spoken warnings as well. Is there anything else I can try?
  • VikramKVikramK Posts: 11,902 Moderator
    Hi @Basuco
    Have you tried a factory reset?

    Main menu- Settings- System- Reset device.

    To avoid losing your stored favourites on the device, you can create a back-up using MyDrive..

    See user guide

    Regards, Vikram
  • BasucoBasuco Posts: 4 [Apprentice Seeker]
    Yes I have done, that has not resolved the issue, I also downloaded the UK only map and deleted the Europe map, again no difference. I have now downloaded the Europe map again.
  • VikramKVikramK Posts: 11,902 Moderator
    Hi @Basuco
    Could you report this issue to our customer service team please?
    Some further investigation is needed.

    Helpful link- https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Regards, Vikram
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