Why is it impossible to ask a question by telephone with TomTom? — TomTom Community

Why is it impossible to ask a question by telephone with TomTom?

My problem is that my Go navigation app for iPhone (version 12.5.3) stops about each hour. An I have just pays for using it. So I need help wit it.

Comments

  • nigelbbbnigelbbb Posts: 55 [Renowned Trailblazer]
    Telephone support for any iPhone app is almost unknown.
  • Ton1go_goTon1go_go Posts: 2 [Novice Seeker]
    How can TomTom take money from my visa for a system that is no langer supported (TomTom go for iOS). Ridiculous.
  • DougLapDougLap Posts: 7,967
    Superuser
    Hi @Ton1go_go

    There has been no phone line customer support since the start of the current crisis and with so many working from home. There is Chat and Email and if you want to use those facilities then:-

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    If it is the latest version of the App have you tried fully deleting the App from your phone and reinstalling it?

    Doug
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