Go Supreme will not turn on

TomTomcrapsupreme1
TomTomcrapsupreme1 Registered Users Posts: 3
New Seeker
edited December 2021 in Devices using Wi-Fi®
Go Supreme will not turn on

Best Answer

  • YamFazMan
    YamFazMan Posts: 20,785
    Superuser
    edited October 2021 Answer ✓
    Hi
    @TomTomcrapsupreme1
    +1... wd9dui
    A Soft/Drum roll restart on the device.... This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 3Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound, then release the on/off button.

    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade, large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....
    __________________________

    Also check....
    The Previous NAV4 and Latest (NAV5 Wi-Fi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
    Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
    The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time

    Many 3rd parties Mismatched Charger Adapters won't run and charge the device at the same time
    See... It's not simply a power thing.....
    https://discussions.tomtom.com/en/discussion/comment/1182024/#Comment_1182024
    _____________________________________

    When the device is In use, they are designed to be always connected to a power supply
    The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
    Even after you have recharged the device externally via a mains' charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
    ______________________________________

    (1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)

    (2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)

    (3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)

    Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
    Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
    Note (3)... I tried connecting my Tomtom GO 6200 to my Car's USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'

    Stay Safe... ATB YFM

Answers

  • TomTomcrapsupreme1
    TomTomcrapsupreme1 Registered Users Posts: 3
    New Seeker
    1 week old Go Supreme will not turn on
    please help, cannot get support help, the chat sends me round in circles and end up at the same starting point

    this is not much fun
  • rider1rider
    rider1rider Registered Users Posts: 1,410
    Exalted Pioneer
    soft reset
  • TomTomcrapsupreme1
    TomTomcrapsupreme1 Registered Users Posts: 3
    New Seeker
    what is a soft reset?

    and how to
  • VikramK
    VikramK Administrators Posts: 13,721
    Moderator
    edited May 2021
    Hi @TomTomcrapsupreme1
    what is a soft reset?

    and how to

    See the video below-



    - Vikram
  • wd9dui
    wd9dui Registered Users Posts: 8
    Master Traveler
    When you say it will not turn on I assume that the unit is dead and not charging? If this is the case try plugging the unit into another power source. I have had issues with mine that it did not like the usb connection in the car had to go to the 12V plug and everything started to work. If still not working try another usb cable?
  • YamFazMan
    YamFazMan Posts: 20,785
    Superuser
    edited October 2021 Answer ✓
    Hi
    @TomTomcrapsupreme1
    +1... wd9dui
    A Soft/Drum roll restart on the device.... This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 3Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound, then release the on/off button.

    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade, large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....
    __________________________

    Also check....
    The Previous NAV4 and Latest (NAV5 Wi-Fi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
    Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
    The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time

    Many 3rd parties Mismatched Charger Adapters won't run and charge the device at the same time
    See... It's not simply a power thing.....
    https://discussions.tomtom.com/en/discussion/comment/1182024/#Comment_1182024
    _____________________________________

    When the device is In use, they are designed to be always connected to a power supply
    The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
    Even after you have recharged the device externally via a mains' charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
    ______________________________________

    (1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)

    (2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)

    (3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)

    Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
    Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
    Note (3)... I tried connecting my Tomtom GO 6200 to my Car's USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'

    Stay Safe... ATB YFM
  • Blakey1951
    Blakey1951 Registered Users Posts: 4
    Apprentice Traveler
    This information was exactly what I needed to fix this problem on my Go Supreme 520, thank you.
  • YamFazMan
    YamFazMan Posts: 20,785
    Superuser
    edited October 2021
    Hi
    @Blakey1951
    You're welcome, glad you're sorted :)
    To help others in the community with similar problems....
    If my reply answered your question ???
    Then on my Reply... Please answer 'Yes'
    To... Did this answer the question? 'Yes'< >' No'

    Stay Safe... ATB YFM