Devices using Wi-Fi®
MyDrive Connect - Outage
Black screen on the Tomtom Go professional 520
edited December 2021
Devices using Wi-Fi®
Black screen Tomtom Go professional 520 . I can’t even turn it on . Some ideas how to fix it ?
Welcome to the community! Have you charged the device for more than 2hours and tried a soft reset?
edited May 2021
Welcome to the site....
The Previous NAV4 and Latest (NAV5 Wi-Fi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time
Many 3rd parties Mismatched Charger Adapters won't run and charge the device at the same time
See... It's not simply a power thing.....
When the device is In use they are designed to be always connected to a power supply
The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
Even after you have recharged the device externally via a mains' charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
(1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)
(2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)
(3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)
At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
I tried connecting my Tomtom GO 6200 to my Cars USB port, checked the connection status it reports....
'Connected over USB' -->
Stay Safe... ATB YFM
Welcome and support
Maps and Services
RoadTrips by TomTom
Community Knowledge Base