6250 Have some questions to ask. — TomTom Community

6250 Have some questions to ask.

Hi Moderators
My device was sent a few months back for inspection and returned a few days later with the work carried out and a clean bill of health from Tom Tom
I have noticed recently on a few trips its not actually guiding me to the exact address and many times has left me on the wrong side of the road ?
Also i am having a few issues with search, looking for parking or place to eat the results come up Nothing Found ?
Is it possible that it needs tweeking ? the my drive app on my phone is not finding addresses, and i have not had any update on the app or on My Drive
Apart from that everything works brilliantly, just concerned that i am missing something, any help from Moderators would be great.

Answers

  • VikramKVikramK Posts: 11,908 Moderator
    Hi @DEGALYIAN
    Have you updated the maps to the latest v10.65?

    If the search on the device is impacted due to a software glitch, then a factory reset should iron this out.

    Main menu- Settings- System- Reset device.

    To avoid losing your stored favorites on the device you can create a back-up using MyDrive..

    See user guide

    Regarding the MyDrive app, have you tried a reinstall already?
    Also ensure that you phone is connected to the internet when you are searching for locations.

    Regards, Vikram
Sign In or Register to comment.

Who's Online in this Category0