tomtom truck pro will not turn on

dangerdamo
dangerdamo Registered Users Posts: 2
New Seeker
edited December 2021 in Devices using Wi-Fi®
my truck pro will not turn on, ive tried to reset it but all i get is a red cross and computer,

ive looked online and it says to hold down the on/off button and then press it 3 times to make a spinning cog appear thos does not happen, its only a year old so im not happy. can anybody help??

Answers

  • DougLap
    DougLap Posts: 9,822
    Superuser
    Hi @dangerdamo

    If you are seeing the Red Cross and computer it would look as though you device has already gone into Recovery Mode. Connect the unit to your PC which should already have the Tomtom My Drive Connect software running and the unit should then try to complete the function.

    Doug
  • dangerdamo
    dangerdamo Registered Users Posts: 2
    New Seeker
    cheers doug i tried that but to no success