Renewing my traffic

bilgepump Registered Users Posts: 1
New Seeker
edited May 2021 in TomTom Services
About 2 hours ago I paid to renew my traffic. My orders page says paid, status is still in progress. How long do I have to wait before my satnav gets the traffic updated?


  • DougLap
    DougLap Posts: 10,168
    Hi @bilgepump

    During the current situation it appears some purchases are taking longer than normal. If tomorrow it has till not been allocated to your account then contact Customer Support via Chat:-
    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.