Anyone managed to get the TomTom family subscription working for iOS?

stm2255
stm2255 Registered Users Posts: 2
Apprentice Seeker
Apple have told me to contact TomTom because the family subscription does not work at all. Seems to be no support options? Anyone else had this problem?

Answers

  • lampard
    lampard Administrators Posts: 5,954
    Moderator
    edited May 2021
    Hi @stm2255

    Welcome to the Community! Have you checked this article here about Family sharing?

    Regards, lampard
  • Rob21
    Rob21 Registered Users Posts: 1
    New Seeker
    Dear Lampard,
    I have the same problem. Checked your article but this did not help. Is it possible that this needs to be released/reset for my account? Unfortunately Tomtom does not offer any customer service phone/chat options.
    Under iOS settings on both my wife's and my phone family sharing for Tomtom is activated. However, the MobileGo app says the following: "No active subscriptions were found for this TomTom account. Renew your subscription to keep enjoying TomTom Go Navigation."

    Thanks for a brief note, Rob
  • ardoster
    ardoster Registered Users Posts: 2
    New Traveler
    Same problem here.

    In my wife's iPhone, I can see we're sharing the 12-Month Family Subscription. But when I open the Tomtom Go app on her phone, it asks me to buy a new subscription.

    I'm really disappointed with this problem and the ABSOLUTELY LACK of customer service. I can promise that this problem is fixed, or I will not renew.
  • stm2255
    stm2255 Registered Users Posts: 2
    Apprentice Seeker
    I spoke to Apple at length about this and they did multiple checks. This is very much a TomTom problem.
  • ardoster
    ardoster Registered Users Posts: 2
    New Traveler
    Tomtom "Customer Service" via Twitter has told me that they will check the problem. But no news for the moment.