TomTom GO is not showing speed cameras on Carplay and iPhone

Kyokushin
Kyokushin Registered Users Posts: 4
Apprentice Traveler
Hello,

TomTom GO is not showing speed cameras on Carplay screen and iPhone, of course i have it turned it on in options.

How to raise a ticket about that?

Comments

  • lampard
    lampard Administrators Posts: 5,947
    Moderator
    edited May 2021
    Hi @Kyokushin

    Welcome to the Community! Still, no Speed camera alerts on the App? GO Navigation can only alert you about speed cameras when you have an internet/mobile data connection.

    Can you provide us with the Phone model/iOS version and App version installed? You can try switching netwrk to Wi-Fi and test if this works.

    Regards, lampard
  • Kyokushin
    Kyokushin Registered Users Posts: 4
    Apprentice Traveler
    edited May 2021
    Hi, thanx for the repply - only voice info, but there is no information visible on map.
    I am on iPhone XS 14.5.1 and i am using Carplay., of course i am keeping internet connection ON.

    For the test purposes i also tried to find any photocamera on the Wifi, but there is no any displaying.

    The AmiGO app is showing cameras in same case on map, but TomTom GO app no, both on iPhone screen and carplay - there is no mobile or fixed speed cameras on the map and no information about reported police cars.
  • lampard
    lampard Administrators Posts: 5,947
    Moderator
    Thank you @Kyokushin!

    One last thing to confirm if you have the latest App version 2.6 installed?

    Best, lampard
  • Kyokushin
    Kyokushin Registered Users Posts: 4
    Apprentice Traveler
    Yes, its 2.6
  • Azad93
    Azad93 Registered Users Posts: 1
    New Seeker
    Downloaded the tomtomgo app and I have the 30 day trial before I decide if I want to purchase but when I enter a destination, I don’t get any speed cameras around me or on the route when I know there are meant to be cameras there.

    I’ve reinstalled the app few times but to no avail.
  • lampard
    lampard Administrators Posts: 5,947
    Moderator
    Hi @Azad93

    Welcome to the Community! Please make sure the Speed camera option is enabled under Main Menu>TomTom Services>Traffic & Speed Cameras. GO Navigation can only alert you about speed cameras when you have an internet/mobile data connection.

    Best, lampard
  • Azad93
    Azad93 Registered Users Posts: 1
    New Seeker
    lampard wrote: »
    Hi @Azad93

    Welcome to the Community! Please make sure the Speed camera option is enabled under Main Menu>TomTom Services>Traffic & Speed Cameras. GO Navigation can only alert you about speed cameras when you have an internet/mobile data connection.

    Best, lampard

    Hi it didn’t work and I always have a connection either 5G or WiFi
  • lampard
    lampard Administrators Posts: 5,947
    Moderator
    Hi there @Kyokushin
    The AmiGO app is showing cameras in same case on map, but TomTom GO app no, both on iPhone screen and carplay - there is no mobile or fixed speed cameras on the map and no information about reported police cars.
    Can you provide us with an example address where amigo shows a camera and GO doesn't?

    In the GO app, speed cameras aren't shown in the map view. They are shown if a route is planned but you should get notifications when driving past cameras with no route planned (If you're expecting to just look around the map and see cameras everywhere that are not related to your route, not possible)

    Best, lampard
  • Kyokushin
    Kyokushin Registered Users Posts: 4
    Apprentice Traveler
    edited May 2021
    The main point is to see the speed cameras when route is NOT planned to know where they are during driving the city or local area, so app is almost useless, 90% of using app is driving when route is not planned to see local warnings, speed cameras, limitations and traffic on Carplay screen.

    one of locations:
    https://www.google.pl/maps/@52.293559,21.0771734,16.25z
    https://www.google.pl/maps/@52.3152485,21.0958759,15.25z
    https://www.google.pl/maps/@52.3095564,21.0763887,15.25z
    https://www.google.pl/maps/@52.2415522,21.099954,17z
  • ramblingannie
    ramblingannie Registered Users Posts: 1
    New Seeker
    I've got exactly the same the problem both in the UK and France. No speed cameras alterts and yes it is switch on and I always have an internet connection and it's the latest app. What a rubbish response from Tomtom. Has anyone solved this issue?
  • Nigel A
    Nigel A Registered Users Posts: 127
    Renowned Trailblazer
    My iphone with tomtom go will only display speed cameras when following a route. Bit of a major disappointment, would have thought that it would be possible, but then again Tomtom is not good with updating their devices at the best of times. Shame.
  • Eldewy
    Eldewy Registered Users Posts: 36
    Renowned Trailblazer
    I had tomtom on two vehicles, one with aftermarket multimedia box and the other one with native Carplay support.

    The multimedia box uses the same audio channel for basically every kind of audio playback, so it never misses a beat when it comes to radar warnings.

    The car with native carplay support never gives radar warnings outside of navigation because navigation audio channel is inactive, when there is no active navigation.

    So it depends mostly on the OEM implementation, if there are several audio channels, it will be unlikely that you will be getting radar warnings outside of guidance. A notable example here is BMW NBT EVO generation.