tomtom 6250 pro traffic not working

francesmrk

my tomtom 6250 pro traffic has stopped working, the message just says traffic services not available. It's linked up all correctly and was working when I bought it, only a month ago. I've tried doing a rest, but still the same.

DougLap

Hi @francesmrk

@VikramK or @lampard should pick this up on Monday and can check your units settings in the TT servers and adjust if required. Look back then to see what they have to say

When you say you have done a Reset is that using the Reset Device option in Settings/System?

Doug

VikramK

Could you try the troubleshooting steps advised in the video below-?

francesmrk

sorry, meant I've done a reset!!

francesmrk

does anyone know it lifetime traffic is included, I thought it was when I bought it? thanks

DougLap

Hi @francesmrk

@VikramK or @lampard should pick this up on Monday and can check your units settings in the TT servers and adjust if required. Look back then to see what they have to say

When you say you have done a Reset is that using the Reset Device option in Settings/System?

Doug

francesmrk

DougLap wrote: »

Hi @francesmrk

@VikramK or @lampard should pick this up on Monday and can check your units settings in the TT servers and adjust if required. Look back then to see what they have to say

When you say you have done a Reset is that using the Reset Device option in Settings/System?

Doug

yes, using the reset option in settings/system. Thanks, will check back Monday then!

VikramK

Hi @francesmrk
Welcome to the community!
I have asked my team to fix the services on your account. Please do a soft reset and check again.



Regards, Vikram

francesmrk

Thanks, I've done the soft reset but it's still showing a cross through the traffic and says"service unavailable"

VikramK

Hi @francesmrk
Could you take the device outside and away from the WiFi range?
Make sure it finds a GPS signal.

Now go to - main menu > settings > system > about > GPRS status

What does the GPRS status show?

Thanks, Vikram

francesmrk

Hi, it says gprs connected and traffic activated but it still has a cross through the traffic and says service unavailable

francesmrk

Hi, are there any other steps to follow to try and activate the traffic again, or should I return the sat nav for an exchange? I've only had it a couple of weeks. many thanks!

VikramK

Could you try the troubleshooting steps advised in the video below-?

francesmrk

Morning Vikram, I've followed the steps you advised and it's all working now, traffic up and running again. Many thanks!