how can I fix my GO 6400 when it has frozen while updating and now only shows 2 screens alternating

cuthy

between the tomtom logo and a screen showing a computer and satnav with a cross showing no conection

cuthy

sorry new to this, my device has frozen on updating and only shows 2 screens alternating from the tomtom logo and a screen showing a computer an satnav joined by a cable and a x showing no connection. I've tried to recover it but its useless

Lochfrass

I think you mean this:
https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross
or Video


The 3 taps must be done within 1-2 seconds.
If you have inserted a memory Card this can somtimes make problems.

cuthy

I have tried this several times and got nowhere,,still the same screens