Failed to update speed camera and traffic services

Pintinho
Pintinho Registered Users Posts: 9
Apprentice Seeker
edited May 2021 in TomTom Services
I have a 6000 truck and the radars and traffic service expired, after expiring while I was traveling I decided to buy new services, thinking that they would activate automatically but I was wrong, I waited to get home and connect the equipment to a computer to update but even so it didn’t work, I reset the factory values ​​and even then it doesn’t, I already sent about 5 emails and no reply from TomTom. I already bought the services on 04/25/2021 if anyone can help, thank you, thank you\

Mod edit: Machine translated from Portuguese!