I’ve been trying all day to get a answer to my question. I bought 2 voices and can’t download them. I had a via something, couldn’t update it, so traded it for this WiFi one. The go supreme. First, I have no computer, so I can’t update that way. The connection to WiFi and bt is spotty at best. I spent 30 bucks on voices and can’t get a straight answer. Can’t call customer service either. This is the worst customer service I’ve ever heard of. If the problem isn’t solved before I finish getting dressed, I’m going to Best Buy for a refund. What a waste of money and a waste of time. I’m going to get a garmin.