Voices on Go Supreme

Ashley21187
Ashley21187 Registered Users Posts: 10
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
I’m trying to access the Yosemite Sam and Mr T voices I purchased for my go supreme. I recently purchased it. How do I get them to my Tom Tom with no computer?
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  • Ashley21187
    Ashley21187 Registered Users Posts: 10
    Apprentice Seeker
    With no pc, how do I get a updated map of USA?
  • VikramK
    VikramK Administrators Posts: 13,714
    Moderator
    Answer ✓
    Hi @Ashley21187
    Welcome to the community! The GO SUPREME can be updated over the WiFi.
    Please see the steps on our support article here-
    https://help.tomtom.com/hc/en-us/articles/360013899580

    Regards, Vikram
  • Ashley21187
    Ashley21187 Registered Users Posts: 10
    Apprentice Seeker
    And I still don’t have my voices.
  • DougLap
    DougLap Posts: 9,822
    Superuser
    Hi @Ashley21187

    What voices are you looking for in particular?

    Doug
  • Ashley21187
    Ashley21187 Registered Users Posts: 10
    Apprentice Seeker
    Yosemite Sam and mr t.
  • DougLap
    DougLap Posts: 9,822
    Superuser
    edited May 2021
    Hi @Ashley21187

    Those voices do not come with the GO Supreme however if they are compatible, not all voices are, then @lampard should pick this up and add them to your account so you can add them via Updates and New Items.

    Looks back here later to see what he says.

    Doug
  • Ashley21187
    Ashley21187 Registered Users Posts: 10
    Apprentice Seeker
    I know they don’t come with it. I purchased them separately.
  • DougLap
    DougLap Posts: 9,822
    Superuser
    Hi @Ashley21187

    You bought them for your old device. If they are compatible you need them to be added to your account to facilitate loading on the GO Supreme.

    Doug
  • Ashley21187
    Ashley21187 Registered Users Posts: 10
    Apprentice Seeker
    Didn’t know I bought them on my old device. I traded that one for this one days ago. Hopefully I didn’t waste my money
  • DougLap
    DougLap Posts: 9,822
    Superuser
    edited May 2021
    Hi @Ashley21187

    Most people that come on here re voices as you did are looking to use the same ones as they bought and used on an older unit. If you have just bought them and they are not appearing in Updates and New Items in Settings on your GO Supreme then they have not been allocated to your account yet Hopefully @lampard can resolve if not then you will need to contact Customer Support via Chat if they are still not showing.

    Doug
  • Ashley21187
    Ashley21187 Registered Users Posts: 10
    Apprentice Seeker
    Ok. Hopefully they can fix it here because something is going on with support. Help.TomTom isn’t working.
  • DougLap
    DougLap Posts: 9,822
    Superuser
    Hi @Ashley21187

    To contact Customer Support

    Tap Support at the top of this page
    Log in Top Right of next page ( you must do this)
    When you have logged in then Tap Contact Us lower right
    New Box appears and if you wait a few seconds Get In Touch appears in it
    Tap Get In Touch and now you should have the option of Chat, normal working hours, or email.
    If it does not work exactly as described try a different Web Browser.

    Doug
  • lampard
    lampard Administrators Posts: 5,944
    Moderator
    Hello @Ashley21187

    Please send me the serial number of your device via private message. I didn't find any device linked with the account which you used to log in here on the community.

    Best, lampard