Rider 500 tomtom does not turn on

kalmartato Registered Users Posts: 1
New Seeker
edited May 2021 in RIDER
Haven't use my Rider 500 since last autumn, now can not turn on. I charged it for 3 hours but still nothing


  • YamFazMan
    YamFazMan UKPosts: 21,480
    edited May 2021
    One of the worst things you can do to a Lithium battery is to run it flat or store it in a flat state....
    The lager capacity battery of the NAV4 & NAV5 Rider devices, will take longer than a NAV4 & NAV5 Car device to fully charge....
    Better to use a Mains USB Charger a PC USB Port only outputs 0.5 Amp or 500mA

    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    Charge the device for at least 3Hrs plus….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    If possible....
    For the first Satellite fix, go outside with a clear view of the Sky

    See... https://discussions.tomtom.com/en/discussion/comment/1654017/#Comment_1654017
    If you are still struggling to get a GPS Fix
    Try... https://discussions.tomtom.com/en/discussion/comment/1654018/#Comment_1654018