What do I buy to update/renew my Live subscription on my Mazda NB1?

IanBond

My NB1 Mazda in car navigation is telling me that my Live Services have expired & they will send me an email to renew -- no email received, do I buy --" Live Services - Europe - One year" ?

VikramK

Hi @IanBond
On our webshop- https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/live-services/world/
Depending on your preference- 1 month/year, you can order the subscription.

It's compatible to work with your built-in TomTom LIVE device.

Regards, Vikram

IanBond

Hi VikramK,
Thanks for that, used a different browser & it all went smoothly, confused that the Order page says that " Live Services" will be updated automatically on device & then the Invoice says "Download using TomTom home etc by inserting SD card in a computer", I guess as this is an In Dash device that doesn't apply. Anyway Thank You again for your help.

IanBond

All working well now -- thank you for help. Nigel ( IanBond)

VikramK

Hi @IanBond
On our webshop- https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/live-services/world/
Depending on your preference- 1 month/year, you can order the subscription.

It's compatible to work with your built-in TomTom LIVE device.

Regards, Vikram

IanBond

Hi VikramK, I clicked through the link, correct page opened, clicked on Yearly @£23.99 & it instantly goes to "page not available" does this mean that the Yearly deal is gone & i can only pay monthly @£4.50pm -- huge difference there !! Advice please.

VikramK

Hi lan,
The 1-year link works for me.
Have you tried clearing browser cookies, also try to open the link in a different browser?

Thanks, Vikram

IanBond

Hi VikramK,
Thanks for that, used a different browser & it all went smoothly, confused that the Order page says that " Live Services" will be updated automatically on device & then the Invoice says "Download using TomTom home etc by inserting SD card in a computer", I guess as this is an In Dash device that doesn't apply. Anyway Thank You again for your help.

IanBond

All working well now -- thank you for help. Nigel ( IanBond)

IanBond

I have been charged for Live Services World without requesting it, am I on a recurring update, if so how do I stop this -- Ref invoice No - 413541815 @ £23.99.

I have recently purchased Live Services Europe on 413494473 so what is going on please ?

Willy875

How to cancel an ongoing service subscription https://help.tomtom.com/hc/en-gb/articles/360013902260

IanBond

Sorry Willy875 this link doesn't work, just goes to Tomtom discussions page & I cant get to anything that allows me to cancel.