What do I buy to update/renew my Live subscription on my Mazda NB1?

IanBond
Registered Users Posts: 16 
Master Explorer

Master Explorer
My NB1 Mazda in car navigation is telling me that my Live Services have expired & they will send me an email to renew -- no email received, do I buy --" Live Services - Europe - One year" ?
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Best Answers
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Hi @IanBond
On our webshop- https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/live-services/world/
Depending on your preference- 1 month/year, you can order the subscription.
It's compatible to work with your built-in TomTom LIVE device.
Regards, Vikram0 -
Hi VikramK,
Thanks for that, used a different browser & it all went smoothly, confused that the Order page says that " Live Services" will be updated automatically on device & then the Invoice says "Download using TomTom home etc by inserting SD card in a computer", I guess as this is an In Dash device that doesn't apply. Anyway Thank You again for your help.
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All working well now -- thank you for help. Nigel ( IanBond)1
Answers
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Hi @IanBond
On our webshop- https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/live-services/world/
Depending on your preference- 1 month/year, you can order the subscription.
It's compatible to work with your built-in TomTom LIVE device.
Regards, Vikram0 -
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Hi lan,
The 1-year link works for me.
Have you tried clearing browser cookies, also try to open the link in a different browser?
Thanks, Vikram0 -
Hi VikramK,
Thanks for that, used a different browser & it all went smoothly, confused that the Order page says that " Live Services" will be updated automatically on device & then the Invoice says "Download using TomTom home etc by inserting SD card in a computer", I guess as this is an In Dash device that doesn't apply. Anyway Thank You again for your help.
1 -
All working well now -- thank you for help. Nigel ( IanBond)1
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I have been charged for Live Services World without requesting it, am I on a recurring update, if so how do I stop this -- Ref invoice No - 413541815 @ £23.99.
I have recently purchased Live Services Europe on 413494473 so what is going on please ?0 -
How to cancel an ongoing service subscription https://help.tomtom.com/hc/en-gb/articles/3600139022600
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Sorry Willy875 this link doesn't work, just goes to Tomtom discussions page & I cant get to anything that allows me to cancel.0