Sending route to Go - Nothing happens — TomTom Community

Sending route to Go - Nothing happens

954dk954dk Posts: 305 [Sovereign Trailblazer]
Hi,
Am I the only one having issues, when sending existing routes/stops from MyDrive(web or app) to Go.
Nothing happens...

When creating and sending a new route, everything is OK...

BTW: Go is connected to and syncing MyDrive

Best Answer

  • lampardlampard Posts: 5,369 Moderator
    Accepted Answer
    Hi @954dk

    I missed the details in the original post. Thanks, @RoadRider!

    We are aware of this limitation and working on it You can sync route with waypoints from MD, but waypoint won't be depicted in the app. The route will be properly synced, I mean its shape, but waypoints won't be there in the app.

    Thanks, lampard

Answers

  • 954dk954dk Posts: 305 [Sovereign Trailblazer]
    edited May 9
    Forgot to mention that I'm running GO v. 3.0.0 and MyDrive 2.15.0 on OnePlus 7T/Android 11
  • lampardlampard Posts: 5,369 Moderator
    Hi @954dk

    I can see my existing saved routes on the MyDrive route planner (website) in the app under My Routes.
    25cvjf23aq8k.jpg
    Maybe it's best to check if you have the sync option enabled for the existing route, try re-enabling it.
    78fj9honyajh.jpg

    Best, lampard



  • 954dk954dk Posts: 305 [Sovereign Trailblazer]
    Hi Lampard and thanks for answering me.
    Your talking about tracks.
    When creating a route and sending stops, nothing happens.

    rjjruhcqhzfp.jpg
  • RoadRiderRoadRider Posts: 714 [Revered Pioneer]
    The Send Stops option isn't supported (Yet) on the Go App.

    You only can sync Tracks. Saved Routes are not supported see screenshot of lampard only arrow's with dotted lines.
  • lampardlampard Posts: 5,369 Moderator
    Accepted Answer
    Hi @954dk

    I missed the details in the original post. Thanks, @RoadRider!

    We are aware of this limitation and working on it You can sync route with waypoints from MD, but waypoint won't be depicted in the app. The route will be properly synced, I mean its shape, but waypoints won't be there in the app.

    Thanks, lampard
  • 954dk954dk Posts: 305 [Sovereign Trailblazer]
    Hi Lampard,
    Thanks. I'll wait and see. Hopefully it'll be functional in a short while?
  • RoadRiderRoadRider Posts: 714 [Revered Pioneer]
    I just installed the 3.0 update.

    Sending Destinations now works in the Go App.
  • 954dk954dk Posts: 305 [Sovereign Trailblazer]
    Have you tried on existing routes?
    If yes: More than once?
  • RoadRiderRoadRider Posts: 714 [Revered Pioneer]
    edited May 11
    Yes, i tried an existing route only I used SendITNRoute to upload the route.
    This works multiple times.

    I did some more testing. It looks like using a existing route in MyDrive web the Go App locks and doesn't accept new Routes send to the app.

    Solution:
    Close the Go App
    Wait
    Start the Go App
    Open a Existing route in MyDrive (Max 20 Stops)
    Edit the Route.
    Move at least one stop
    Send Stops to the App

    @lampard Can you check this?
  • szachowaszachowa Posts: 320
    Staff
    Thanks @RoadRider , we will check this issue.

    Could you please explain what do you mean by SendITNRoute?
  • 954dk954dk Posts: 305 [Sovereign Trailblazer]
    edited May 11
    @RoadRider
    Thanks! You definately got a pointe here! :)

    The issue here is the waypoint limited by 20 in total.
    Start + 18 waypoints + Destination.
    No matter whick one of my existing routes, I pick, it works.

    I found out another (known) reason, whcis is the synchronization lack and failures betwen server and app.

    @szachowa
    If TomTom limit the waypoints/stops to 18 - only when sending stops, everything will be OK.
    Then we just need the ability to upload gpx files in the app...

    0wpvlhmsnp90.png

  • RoadRiderRoadRider Posts: 714 [Revered Pioneer]
    @szachowa SendITNRoute is a litle Windows program I wrote that uses the GOR api to send an route max 21 stops to the MyDrive backend.

    Using internet at home you can access it on this page https://roadrider.jouwweb.nl/send-itn-route
    (It seems te be blocked by the internal TomTom firewall)
  • raesewellraesewell Posts: 163 [Exalted Navigator]
    edited May 12
    The ability to send stops to the App is great, however, this feature is pretty useless if you cannot save to My Routes in the App.

    Mod edit: Moved this comment from New version 3.0 for GO Navigation App (Android)
  • szachowaszachowa Posts: 320
    Staff
    Hi @RoadRider , since we are very busy at the moment, I have created for us GONAV-3184, so we won't forget about this issue.
  • raesewellraesewell Posts: 163 [Exalted Navigator]
    Thank you, I'm sure it must have just been an oversight.
  • LochfrassLochfrass Posts: 15,365
    Superusers
    raesewell wrote: »
    The ability to send stops to the App is great, however, this feature is pretty useless if you cannot save to My Routes in the App.

    Tap on the blue routline and then on the 4 dots in the popup.
    Then tap on "mannage route" and there you find "save to my Routes"
  • raesewellraesewell Posts: 163 [Exalted Navigator]
    Fantastic, thank you. Do Tomtom publish the updates and their uses anywhere.
  • szachowaszachowa Posts: 320
    Staff
    edited May 20
    OK, I think I managed to reproduce the issue.
    I created 2 routes in MyDrive app running on the phone:
    * one with no stops
    * one with 21 stops

    When I try to send destination from the route with no stops, it is OK. Now if I move to route that has been already existing, that is route with 21 stops, and I try to send the stops - nothing happens.
    When I create new route with the stops - it is OK. When I immediately moved to 21 stops route - it will show route that I just created, not the existing route with 21 stops.

    I will collect logs and I will try to move the ticket further to devs.
  • 954dk954dk Posts: 305 [Sovereign Trailblazer]
    szachowa wrote: »
    OK, I think I managed to reproduce the issue.
    I created 2 routes in MyDrive app running on the phone:
    * one with no stops
    * one with 21 stops

    When I try to send destination from the route with no stops, it is OK. Now if I move to route that has been already existing, that is route with 21 stops, and I try to send the stops - nothing happens.
    When I create new route with the stops - it is OK. When I immediately moved to 21 stops route - it will show route that I just created, not the existing route with 21 stops.

    I will collect logs and I will try to move the ticket further to devs.

    Thanks for testing, szachowa.
    I really appreciate your work!
  • szachowaszachowa Posts: 320
    Staff
    Hi, we have analyzed this issue, and this is the response I received from responsible team:
    Thank you for reaching out to us. The possibility to add no more than 20 stops is the limitation of MyDrive. Please plan the route with more stops in GO Nav app and save it as your route by tapping on it and choosing Manage Route > Add to My Routes.
  • 954dk954dk Posts: 305 [Sovereign Trailblazer]
    edited June 16

    Nope...
    The route doesn't show up in MyDrive, when planned in Go.
    Start, stop and 21 stops or less....
  • szachowaszachowa Posts: 320
    Staff
    954dk wrote: »
    Nope...
    The route doesn't show up in MyDrive, when planned in Go.
    Start, stop and 21 stops or less....

    We only sync routes from MyDrive to the device. We are not syncing routes that have been added on the device to MyDrive.
  • 954dk954dk Posts: 305 [Sovereign Trailblazer]
    edited June 16
    I know.
    But what's then the purpose of using MyDrive?
    I thought, you fixed synchronisation both ways :)
  • irina-shkirina-shk Posts: 20
    Staff
    @954dk Unfortunately there is no API to support back synchronization. We'll consider adding this feature.
  • 954dk954dk Posts: 305 [Sovereign Trailblazer]
    irina-shk wrote: »
    @954dk Unfortunately there is no API to support back synchronization. We'll consider adding this feature.

    Thanks for your kind answer, Irina :)
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