Compatible devices with online route planner — TomTom Community

Compatible devices with online route planner

JtmejhJtmejh Posts: 3 [Apprentice Seeker]
Hi all, I have a question:

What device types are compatible with the Tomtom online route planner? I bought a cheap model just to find out I can plan routes with many stops (itinerary) but I can not send it to my Tomtom device. If I click on the "show compatible devices" the Tomtom website shows me this page: https://help.tomtom.com/hc/cs-cz which does not help me further. And when I click on the link to see devices I get redirected to all models in this forum. Which is no help.

Can anyone please let me know what models do work with the tomtom itinerary planning? I can't even see this option mentioned on any e-shop around.

Thanks a lot


(using an old Tomtom 920 up to this date because of the itineraray function)

Best Answer

  • YamFazManYamFazMan Posts: 19,479
    Superusers
    edited May 9 Accepted Answer
    Hi
    @Jtmejh
    The Start 25 is a NAV3 device and is not compatible with the MyDrive Web Route planner....
    The NAV3 devices have a very basic Itinerary planning system....
    All the planning is done on the small screen on the device....
    The Itinerary Route can only have a Start --> Four Stops and one of those stops being the End Stop (Destination)
    Also, the route cannot be saved for later use....

    Stay Safe ATB YFM

Answers

  • YamFazManYamFazMan Posts: 19,479
    Superusers
    edited May 9
    Hi
    @Jtmejh
    Welcome to the site....
    All the previous NAV4 and the latest (Wi-Fi) connected devices are all compatible with the MyDrive Web Route planner....
    If you use postcodes a lot... Avoid the Start 42, 52 and 62 very problematic when navigating to Postcodes....

    May be useful....
    I prefer .ITN Routes....
    A Route planned directly on the device is a .ITN Route
    An .ITN Route uses Stops and the device plans the route between the stops... An .ITN Route will respond to Live Traffic and any route deviations BUT an .ITN route will doggedly follow the stops in the order they were created, if you miss a stop, the device will continuously attempt to guide you to the missed stop... You have to cancel the problem stop on the device to avoid it

    If you want to force a different route you simply add more stops
    Note... When you add the extra Stops Max Zoom right into the road
    Don't put the stop on the wrong side of a dual track road (Journey loop back errors)
    Don't put the stop up a side-road... It may guide you though a built-up area via side streets back to your route, instead of a u-turn
    Don't put the stop on on a traffic Island always place a guidance stop further up road on the route after the required traffic island exit....
    ___________________________

    Using the MyDrive Web Route planner....

    Using a .ITN Route planned on the MDW Route planner...
    The latest version of MyDrive Web Route planner....
    For .ITN Routes with NO Stops... The Menu Shows 'Send Destination'
    iiqpfjt825ei.jpg
    For .ITN Routes with Stops........... The Menu Changes to 'Send Stops'
    z9lgonvfc3fi.jpg
    The MyDrive Web Route planner only sends the route to the device as a Destination... Or if you add Stops it send it as a Route (But it's is not automatically saved in MyRoutes)
    If you are using .ITN route and 'Send Stops'
    see my workaround below

    x9kkavu7m0o4.jpg

    qkw01ev5tv6s.jpg

    Complex Twenty Stop .ITN Route Rider 400
    lv3gbgezr1sx.jpg

    Be Aware .ITN Routes....
    If your starting point IS NOT your present location there's a BUG
    When using the 'Send Stops' option, during an "A" to "B" route transfer and when 'A' IS NOT your present location...
    The device drops Location "A"
    This bug also applies to Multi-Stop/Waypoint routes... 'A' to 'B' to 'C' to' D' to 'E' etc...


    Important....
    For a more detailed info about the 'Dropped 1st Stop Bug'
    Click on the Link...
    https://discussions.tomtom.com/en/discussion/comment/1198253/#Comment_1198253
    ______________________________________

    This is the workaround method I use....

    The Tomtom MyDrive Web Route Planner....
    Get it Here... https://mydrive.tomtom.com

    (1).... Plan my Route with the MyDrive Web Route planner (With or Without Stops as required)

    (2)... Then Zoom in... Place a Sacrificial stop close to the Start Icon

    8eaec27f-eba6-4332-bbb7-38ecfdac3110.png
    (4)... Choose the 'Send Stops' option... The route will sync to your device

    (5)... The device will calculate your route from your 'Present location'
    (5.1)... The device will calculate your route using Stops in the order that you placed the Stops in the route
    (5.2)... If the planned Start of the Route is your 'Present location'... Then skip Bullet-point... (6)

    (6)...When the route has calculated, Pinch zoom to the correct start of your Route (The Sacrificial Stop Icon) 'Long Tap' (Tap and hold for +1 second) on the Sacrificial Stop Icon --> A quick menu opens --> Tap the 3Dot icon --> Choose 'Use as a Starting Point'
    The device will calculate your route from your new location

    (7)... Saving the Route
    'Quick Tap' anywhere on the Route --> A quick menu opens --> Tap the 3Dot icon --> Manage route --> Add to my Routes.... Edit the route name as required or simply Tap Add
    _____________________________________

    Note... (1) A 'Quick Tap' and 'Long Tap' of the screen gives different menu options
    Note... (2) The MyDrive Web Route planner will sync a route with a Max of 20 stops

    Stay Safe... ATB YFM
  • JtmejhJtmejh Posts: 3 [Apprentice Seeker]
    Hello, thanks for the big reply. Unfortunately I know pretty much everything already.

    The problem is that I can not sync my routes with the device as there is no response to whatever I do. The unit I got has Z1230 (type START 25) written on the back and additionally there is no waypoint option in any of the menu options included thus making it a simple A to B navigation. And when I get into MyDrive Connect it tells me that all my routes are in sync with the "My routes" option in my device. But there is no such button???

    So for all my routes, where I force the path with given flags on the map I am unable to use my newer device. And that is what I am stuck with :(
  • YamFazManYamFazMan Posts: 19,479
    Superusers
    edited May 9 Accepted Answer
    Hi
    @Jtmejh
    The Start 25 is a NAV3 device and is not compatible with the MyDrive Web Route planner....
    The NAV3 devices have a very basic Itinerary planning system....
    All the planning is done on the small screen on the device....
    The Itinerary Route can only have a Start --> Four Stops and one of those stops being the End Stop (Destination)
    Also, the route cannot be saved for later use....

    Stay Safe ATB YFM
  • JtmejhJtmejh Posts: 3 [Apprentice Seeker]
    Yep. And that answers all my questions :) the Tomtom app led me to believe that I can sync it with the device even thou I knew I can not but then again if the app says something then I started to search for answers which in the end brought me here.

    So thanks again for that.

    Just a last one before I leave - the new series of Tomtoms:
    • Go classic (probably too basic, but I like the map colors),
    • GO essential (not liking the colors)
    • GO Discover (colors are fine, 3D buildings are nice)
    • GO Premium / Premium X (The app offers me that device with a discount)
    • Tomtom Start 42, 52 or 62

    would you happen to know if any of them work with MyDrive or does anyone of them accept custom *.itn, *.gpx (or similar) files?
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