Connection problems MyDrive Connect...(Delete the Home3 & MyDrive Connect Folders) — TomTom Community

Connection problems MyDrive Connect...(Delete the Home3 & MyDrive Connect Folders)

YamFazManYamFazMan Posts: 19,926
Superusers
edited May 8 in Knowledge Base articles
Firstly Try....
Disconnect your Tomtom device....
(Do not Reconnect your device until instructed)
Logout of MyDrive Connect....
From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
Run MyDrive Connect....
Login to MyDrive Connect....
Connect & Start your device....
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If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...

If you have installed MyDrive Connect to the default location using Windows 10
It's located here... C:\Users\"Your Computers Name goes here"\AppData\Local\TomTom > (HOME3 & MyDrive Connect Folders)
Delete both the Home3 and the MyDrive Connect folders; they are most likely to be corrupted
If you delete the Home3 and the MyDrive Connect folders it removes the Cache Folder & Contents, Prefs.ini, cookies.ini. Logs and Configuration.xml

A new Home3 Folder and MyDrive Connect folders and their contents are created fresh the next time you use MyDrive Connect

NEVER... Have your Tomtom device connected to your PC when....
(1)... The first Install of MyDrive Connect (Including Uninstalling & Reinstalling MyDrive Connect)
(2)... Updating the MyDrive Connect program
(3)... Modifying MyDrive Connect (i.e... Deleting the Home3 and the MyDrive Connect folders as in the workaround shown in the link below)
It can have an adverse effect on the USB Driver install….


Note... You cannot delete a file from within a Program, when the Program is already running...
You >> MUST << quit MyDrive Connect >> EVERY << time you want to delete the Home3 and MyDriveConnect folders...
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Method…
If MyDrive Connect auto 'Starts when your Computer starts' (Default)...
(1)... Disconnect the Tomtom device from the PC and Reset it by holding down the off button for 20 secs until you hear the ‘drumbeat’ release the button (Do not reconnect your device to your PC)
(1.1)...
Then 'Right Click 'on the MyDrive Connect Icon on the PC Taskbar and Click 'Quit' MyDrive Connect....

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OR

You could use 'Task Manager' to Quit MyDrive Connect
Method....
On the keyboard press Alt + Ctrl + Delete
Select 'Task Manager'

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(1)... Right Click on Tomtom MyDrive Connect --> Select 'End Task'
(2)... To open the ‘Run Box’ on the PC
Press the 'Windows button' + 'R' Key
(3)... The Run Box opens... Type into the ‘run’ box.... %localappdata%/TomTom
(4)… Press Enter
(5)... A new window opens
(6)... Delete both the Home3 and the MyDrive Connect folders; they are the most likely to be corrupted
(7)… Close all windows
(8)... Turn on the SatNav and reconnect it to the PC
(9)... Open/Run ‘My Drive Connect...

A small Menu Window opens with 3 menu options....
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Important....
Option (2) Needs to selected for MyDrive Connect to work correctly....

The 1st & 3rd options are optional (I always deselect both options and set up a Desktop Short-cut to Start MyDrive Connect, I don't want MDC running all the time on my PC)

(10)... Click OK
(11)... Login to MyDrive Connect as if was a fresh install...
Hopefully all should now be well

Note... You may want to create a Desktop Short-cut to the access the Home3 and the MyDrive Connect folders
If you have installed MyDrive Connect to the default location using Windows 10
The full short-cut path Is here...
C:\Users\"Your Computers Name goes here" \AppData\Local\TomTom

Stay Safe... ATB YFM
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