Start 42 Lifetime Map expired

Bill131
Bill131 Registered Users Posts: 2
Apprentice Seeker
edited August 2021 in Map purchase & installation
I have a Start 42 that has lifetime maps, and is not on the list of products no longer supported, yet when trying to update the device to latest map it shows my map service as being expired. Is there someone from Tomtom who can look into this? How do I contact them? Thanks.

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Answer ✓
    Hi @Bill131
    Welcome to the community! My team has fixed the services on your TomTom account.
    Please do a soft reset and check for updates.


    Regards. Vikram

Answers

  • DougLap
    DougLap Posts: 9,834
    Superuser
    Hi @Bill131

    @VikramK or @lampard should pick this up on Monday and review/sort your units settings on the TT servers. Look back here then to see what they say.

    Doug
  • Bill131
    Bill131 Registered Users Posts: 2
    Apprentice Seeker
    Thanks Doug. I will check back then. Cheers.
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Answer ✓
    Hi @Bill131
    Welcome to the community! My team has fixed the services on your TomTom account.
    Please do a soft reset and check for updates.


    Regards. Vikram
This discussion has been closed.