How to buy maps from Ukraine account? — TomTom Community

How to buy maps from Ukraine account?

Alex123456Alex123456 Posts: 6 [Apprentice Traveler]
edited May 7 in Map purchasing
Hi, i've tried to buy map in USA region but i've got an error on checkout about my profile information.
Which store region i should use to make it work?

Answers

  • DougLapDougLap Posts: 7,967
    Superuser
    Hi @Alex12345

    Try Ireland and see if that works.

    Doug
  • Alex123456Alex123456 Posts: 6 [Apprentice Traveler]
    It says:

    Your account is registered in a different country. And suggesting to do migration to Ireland. Is that ok?
  • DougLapDougLap Posts: 7,967
    Superuser
    Hi @Alex123456

    @VikramK has suggested Ireland in the past where people were having payment issues and as Maps are a download that is why it is worth a try.

    Doug
  • Alex123456Alex123456 Posts: 6 [Apprentice Traveler]
    Same situation, with Ireland account checkout errors for card and paypal options. It's not even trying to withdraw funds, just shows this error:
    Something went wrong
    The payment has failed for your order 411564608
  • Alex123456Alex123456 Posts: 6 [Apprentice Traveler]
    Maybe this is related to mydrive connect issue, i can't add device to account for some reason.
  • DougLapDougLap Posts: 7,967
    Superuser
    Hi @Alex123456

    Think you need to contact customer support.

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.
    If it does not work exactly as described try another Web Browser.

    Doug
  • Alex123456Alex123456 Posts: 6 [Apprentice Traveler]
    Not good. Technical support remain silent. I don't understand why tomtom has so low quality software? as i saw many users has the same problem.
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