TomTom Traffic not working on the GO 520

Petr-71Ba
Petr-71Ba Registered Users Posts: 3
Apprentice Traveler
edited May 2021 in TomTom Services
Hello, I have my own GO 520 navigation. I had this device repaired by you, but after the repair, TomTom Traffic does not work for me, even though it is supposed to be a lifetime service. Can you advise me how to solve it




Mod edit: Machine translated (Czech)
Tagged:

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,719
    Moderator
    Answer ✓
    Hi @Petr-71Ba

    Welcome to the community! I don't see a device linked to your TomTom account.
    Have you already tried the troubleshooting steps suggested in the video below-



    Regards, Vikram

Answers

  • DougLap
    DougLap Posts: 9,824
    Superuser
    edited May 2021
    Hi @Petr-71Ba

    Thhis is a user forum and not a direct link to customer support. @VikramK or @lampard should pick this up and can review your units settings on the TT servers. Look back here to see what they say which may be that you should contact Customer Support via Chat.

    If the latter then

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.
    If it does not work exactly as described try another Web Browser.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,719
    Moderator
    Answer ✓
    Hi @Petr-71Ba

    Welcome to the community! I don't see a device linked to your TomTom account.
    Have you already tried the troubleshooting steps suggested in the video below-



    Regards, Vikram
  • Petr-71Ba
    Petr-71Ba Registered Users Posts: 3
    Apprentice Traveler
    edited May 2021
    Hello, thank you for your help, everything has been successfully resolved.







    Mod edit: Machine translated (Czech)
  • DougLap
    DougLap Posts: 9,824
    Superuser
    Hi @Petr-71Ba

    Glad you are sorted.

    Doug