No install or Uninstall on Speed Camera Subscription

tomtomuser52

I have the following TomTom device:

TomTom Start 52

I have a valid Speed Camera subscription:

World Speed 1 Month
Expires on: 2021-06-06

However the speed cameras notifications on my device are not working.

On the device when I go to:

Settings > Sounds & Warnings > Speed Cameras & hazards >

I have checked that all sounds are on.

On my drive connect when I go to:

My Content > Expand World Speed 1 Month >

All of the country maps are greyed out including United Kingdom

I can not click uninstall or install as there is no option.

Any ideas?

VikramK

Hi @gobsheen
Welcome to the community!
Have you tried reinstalling the speed cameras using MyDrive Connect?

Steps as below-

Remove speed cameras - https://help.tomtom.com/hc/en-gb/articles/360013900380

Disconnect the device and perform a soft reset-


Install/update speed cameras-
https://help.tomtom.com/hc/en-gb/articles/360013959559


Disconnect the device and perform another soft reset.

Test the device on a planned route and see if the alerts are working.

Thanks, Vikram