No install or Uninstall on Speed Camera Subscription

tomtomuser52
Registered Users Posts: 3 
Apprentice Seeker

Apprentice Seeker
I have the following TomTom device:
TomTom Start 52
I have a valid Speed Camera subscription:
World Speed 1 Month
Expires on: 2021-06-06
However the speed cameras notifications on my device are not working.
On the device when I go to:
Settings > Sounds & Warnings > Speed Cameras & hazards >
I have checked that all sounds are on.
On my drive connect when I go to:
My Content > Expand World Speed 1 Month >
All of the country maps are greyed out including United Kingdom
I can not click uninstall or install as there is no option.
Any ideas?
0
Answers
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Hi @gobsheen
Welcome to the community!
Have you tried reinstalling the speed cameras using MyDrive Connect?
Steps as below-
Remove speed cameras - https://help.tomtom.com/hc/en-gb/articles/360013900380
Disconnect the device and perform a soft reset-
Install/update speed cameras-
https://help.tomtom.com/hc/en-gb/articles/360013959559
Disconnect the device and perform another soft reset.
Test the device on a planned route and see if the alerts are working.
Thanks, Vikram0