GO Supreme WiFi authentication problem

JimTX

Finds my home router, locks on but then has an "authentication problem" and will not stay connected. No problem logging onto my cellphone mobile hotspot. I tried the WPS Push Button on the front of the router but it still will not connect. Any ideas?

YamFazMan

Hi
@JimTX
Welcome to the site....
The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB....

TomTom Video... Updating your navigation device using Wi-Fi



If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on Your WI-FI name (The one Showing as connected)
A new Menu Page opens


On the left-hand side of the screen is your Wi-Fi Connection Status

Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
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Option... (1) Connected Wi-Fi


Updating the device....
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items

Extra Maps are Installed/Maintained....
Tap the 4Dot(.... Menu) --> Setting --> Maps

I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

Note... NAV(5 Wi-Fi) devices connected over Wi-Fi do not require MyDrive Connect to be running Even if MyDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
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Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommends a minimum Wi-Fi download speed of 30Mbps

Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
Updating your new device over USB will require "MyDrive Connect"
Get it here..... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

There's no need to login to MyDrive Connect... See Note... (1)
Connect your Device to a USB Port on your PC
The Update will hopefully complete

If you're using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
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Note... A new version of MyDrive Connect has been released.....
See.... https://discussions.tomtom.com/en/discussion/1130566/a-new-version-of-mydrive-connect-released

When using the latest MyDrive Connect the menu flow has changed....
Now when using the latest version of MyDrive connect to update a NAV5 (Wi-Fi) device over USB, it >> APPEARS << that you can update the device using the MyDrive Connect menu structure... When in fact this is >> NOT << the case....

Clicking on the update button only opens the new MyDrive Connect "Splash screen" saying "UPDATE DEVICE THE EASY WAY" etc...

The NAV5 (Wi-Fi) devices have no access to the MyDrive Menu structures as used by the previous NAV3 & 4 devices.....
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If you choose to update a NAV5 (Wi-Fi) device over USB....
MyDrive Connect only needs to run in the background on the PC Taskbar... You can close the 'Main Mydrive Window'


That is displaying "UPDATE DEVICE THE EASY WAY" Splash screen...


Updating a NAV5 (Wi-Fi) device... Even if you are updating using USB... The updating method is the same as using Wi-Fi....
ALL of the update actions are executed on the device...
Tap the 4Dot (.... Menu) --> Setting --> Updates & New Items....
If a Operating System Software update (Navcore) is required... Deselect the remaining updates, install the Navcore update 1st....

The Navcore Software Update is Mandatory you cannot deselect the update....

Then install the remaining updates....
I always install the update one at a time....
There's less chance of a log jam on the Server....

Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

Stay Safe... ATB YFM