Why won't my go 6000 connect to Mydrive connect?

Boyso

I just installed mydrive connect on my new mac laptop, no my Go 6000 will not connect

VikramK

Hi @Boyso
Welcome to the community!
Are you using the TomTom supplied USB cable to connect the device?
Have you tried connecting it to another port on your computer/laptop?

Perhaps also useful troubleshooting advice on our support article here-
https://help.tomtom.com/hc/en-us/articles/360013900240

Regards, Vikram