tomtom Home error during Uconnect 5 maps update — TomTom Community

tomtom Home error during Uconnect 5 maps update

MauditMaudit Posts: 1 [New Seeker]
I received this error during maps update:

The archive file contains this file: electrical_vehicle_resources\Chargingstation.rpd The file should not be part of the archive: c:\users\...\Europa_-_1_anno_di_Servizio_di_aggiornamento_mappe\Europe_1.zip

and the installations stop .

Tomtom Home version 2.11.10.755
maps 1065.10754

What should I do? Thanks! Mau

Answers

  • VikramKVikramK Posts: 12,711 Moderator
    Hi @Maudit
    Welcome to the community!
    I would suggest that try re-installing TomTom HOME.
    https://help.tomtom.com/hc/en-gb/articles/360013901520
    If you still see the error after a fresh installation then I would advise reporting this to our customer service team.

    Regards, Vikram
  • MarciaRocha_21MarciaRocha_21 Posts: 3 [Apprentice Traveler]
    Na tentativa de atualização dos mapas recebo ao final a mensagem para colocar um dispositivo uso com mapa válido
    Deveria estar lá
    E agora não consigo usar o gps
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