tomtom Home error during Uconnect 5 maps update

Maudit
Maudit Registered Users Posts: 1
New Seeker
I received this error during maps update:

The archive file contains this file: electrical_vehicle_resources\Chargingstation.rpd The file should not be part of the archive: c:\users\...\Europa_-_1_anno_di_Servizio_di_aggiornamento_mappe\Europe_1.zip

and the installations stop .

Tomtom Home version 2.11.10.755
maps 1065.10754

What should I do? Thanks! Mau

Answers

  • VikramK
    VikramK Administrators Posts: 14,321
    Moderator
    Hi @Maudit
    Welcome to the community!
    I would suggest that try re-installing TomTom HOME.
    https://help.tomtom.com/hc/en-gb/articles/360013901520
    If you still see the error after a fresh installation then I would advise reporting this to our customer service team.

    Regards, Vikram
  • MarciaRocha_21
    MarciaRocha_21 Registered Users Posts: 3
    Apprentice Traveler
    Na tentativa de atualização dos mapas recebo ao final a mensagem para colocar um dispositivo uso com mapa válido
    Deveria estar lá
    E agora não consigo usar o gps
  • DAMONTANHA2005
    DAMONTANHA2005 rio de janeiroRegistered Users Posts: 1
    New Traveler
    Bom dia pessoal,
    eu instalei um drive conection para GPS tracking. Meu produto é um runner 3. como faço para instalar o drive correto?