No access to Traffic services, 'Service Unavailable' — TomTom Community

No access to Traffic services, 'Service Unavailable'

WingedFlangeWingedFlange Posts: 3 [Neophyte Traveler]
My GO 5200 has been having intermittent problems with Traffic for some time, now no service at all.
I can connect through my 'phone - using my data. And it's a faff to do every time I want to drive somewhere with my TomTom.
I've tried a full reset, a soft reset and am at the end of my tether. I suspect I have a SIM issue - TomTom Customer service- could you please look into this?

Best Answer

  • WingedFlangeWingedFlange Posts: 3 [Neophyte Traveler]
    Accepted Answer
    OberHB, I tried your suggestion but it did not work. :s

    However, I found out how to remove the SIM card, I have cleaned the contacts and re-installed it.

    Traffic now works!! =)

    Vielen dank!!

Answers

  • OberHBOberHB Posts: 3 [New Seeker]
    ...was ist denn das für ein Wortgestammel aus meinem Text geworden? Wird das in eine Fremdsprache übersetzt und dann wieder rückübersetzt?
    Das ist ja furchtbar und entstellt den Sinn!
  • WingedFlangeWingedFlange Posts: 3 [Neophyte Traveler]
    Danke, OberHB, I will try deleting the Bluetooth as you kindly suggest.
  • WingedFlangeWingedFlange Posts: 3 [Neophyte Traveler]
    Accepted Answer
    OberHB, I tried your suggestion but it did not work. :s

    However, I found out how to remove the SIM card, I have cleaned the contacts and re-installed it.

    Traffic now works!! =)

    Vielen dank!!
  • OberHBOberHB Posts: 3 [New Seeker]
    ;) freut mich!
  • iwestiwest Posts: 15 [Outstanding Explorer]
    Same problem But I`m English?
  • iwestiwest Posts: 15 [Outstanding Explorer]
    no sim card in mine..........is there? 5200
  • YamFazManYamFazMan Posts: 20,088
    Superusers
    edited July 1
    Hi
    @iwest
    What are the 1st 2 characters of the serial number of your device ??? The two letters define the Tomtom Model....

    Stay Safe... ATB YFM
  • YamFazManYamFazMan Posts: 20,088
    Superusers
    Hi
    @iwest
    iwest wrote: »
    no SIM card in mine... Is there? 5200
    Yes, there is a Tomtom GO 5200 model... The GO 5200 has a built-in SIM for traffic...
    If your device is a GO 5200...
    Maybe worth consideration... I think the SIM contacts oxidize over time and removing and replacing the SIM a few times remakes the connection....
    SEE... https://discussions.tomtom.com/en/discussion/comment/1751386/#Comment_1751386

    Stay Safe... ATB YFM
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