No access to Traffic services, 'Service Unavailable'

WingedFlange
WingedFlange Registered Users Posts: 3
Neophyte Traveler
My GO 5200 has been having intermittent problems with Traffic for some time, now no service at all.
I can connect through my 'phone - using my data. And it's a faff to do every time I want to drive somewhere with my TomTom.
I've tried a full reset, a soft reset and am at the end of my tether. I suspect I have a SIM issue - TomTom Customer service- could you please look into this?

Best Answer

  • WingedFlange
    WingedFlange Registered Users Posts: 3
    Neophyte Traveler
    Answer ✓
    OberHB, I tried your suggestion but it did not work. :s

    However, I found out how to remove the SIM card, I have cleaned the contacts and re-installed it.

    Traffic now works!! =)

    Vielen dank!!

Answers

  • OberHB
    OberHB Registered Users Posts: 3
    Apprentice Traveler
    ...was ist denn das für ein Wortgestammel aus meinem Text geworden? Wird das in eine Fremdsprache übersetzt und dann wieder rückübersetzt?
    Das ist ja furchtbar und entstellt den Sinn!
  • WingedFlange
    WingedFlange Registered Users Posts: 3
    Neophyte Traveler
    Danke, OberHB, I will try deleting the Bluetooth as you kindly suggest.
  • WingedFlange
    WingedFlange Registered Users Posts: 3
    Neophyte Traveler
    Answer ✓
    OberHB, I tried your suggestion but it did not work. :s

    However, I found out how to remove the SIM card, I have cleaned the contacts and re-installed it.

    Traffic now works!! =)

    Vielen dank!!
  • OberHB
    OberHB Registered Users Posts: 3
    Apprentice Traveler
    ;) freut mich!
  • iwest
    iwest Registered Users Posts: 15
    Outstanding Explorer
    Same problem But I`m English?
  • iwest
    iwest Registered Users Posts: 15
    Outstanding Explorer
    no sim card in mine..........is there? 5200
  • YamFazMan
    YamFazMan Posts: 21,161
     Superuser
    edited July 2021
    Hi
    @iwest
    What are the 1st 2 characters of the serial number of your device ??? The two letters define the Tomtom Model....

    Stay Safe... ATB YFM
  • YamFazMan
    YamFazMan Posts: 21,161
     Superuser
    Hi
    @iwest
    iwest wrote: »
    no SIM card in mine... Is there? 5200
    Yes, there is a Tomtom GO 5200 model... The GO 5200 has a built-in SIM for traffic...
    If your device is a GO 5200...
    Maybe worth consideration... I think the SIM contacts oxidize over time and removing and replacing the SIM a few times remakes the connection....
    SEE... https://discussions.tomtom.com/en/discussion/comment/1751386/#Comment_1751386

    Stay Safe... ATB YFM