Unable to add device mydrive connect and map 22 months old GO PROFESSIONAL 620 — TomTom Community

Unable to add device mydrive connect and map 22 months old GO PROFESSIONAL 620

Hey guys,

Just got a new Go Professional 620 device, and the map data installed is 22 months old. Performed the update from the device itself via wifi, though, the map data didnt update (only system updates).

Have reset the device to see if that helped, though, no progress.

Read up on the forums, and downloaded the MyDrive Connect app, though, when attempting to register my device at the "Do You Want to Add This Device" screen by pressing Continue, it just loops re-prompting the same message. I was also presented with a page not found earlier, though, that appears to have passed.

Probably worth mentioning that I am on Win 10. The device is listed in device manager as Remote NDIS Compatible Device. Online docs suggest it should be listed as Tomtom.

Any assistance is greatly appreciated.

Answers

  • YamFazManYamFazMan Posts: 20,088
    Superusers
    Hi
    @GMan22
    Welcome to the site...
    @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status (Check back here later)
    ___________________________

    The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB....


    TomTom Video... Updating your navigation device using Wi-Fi



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on Your WI-FI name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    Option... (1) Connected Wi-Fi

    zzb10t6jrg2v.jpg
    Updating the device....
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items

    Extra Maps are Installed/Maintained....
    Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wi-Fi) devices connected over Wi-Fi do not require MyDrive Connect to be running Even if MyDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
    ____________________________

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps

    Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
    Updating your new device over USB will require "MyDrive Connect"
    Get it here..... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

    There's no need to login to MyDrive Connect... See Note... (1)
    Connect your Device to a USB Port on your PC
    The Update will hopefully complete

    If you're using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
    _________________________

    Note... A new version of MyDrive Connect has been released.....
    See.... https://discussions.tomtom.com/en/discussion/1130566/a-new-version-of-mydrive-connect-released

    When using the latest MyDrive Connect the menu flow has changed....
    Now when using the latest version of MyDrive connect to update a NAV5 (Wi-Fi) device over USB, it >> APPEARS << that you can update the device using the MyDrive Connect menu structure... When in fact this is >> NOT << the case....

    Clicking on the update button only opens the new MyDrive Connect "Splash screen" saying "UPDATE DEVICE THE EASY WAY" etc...

    The NAV5 (Wi-Fi) devices have no access to the MyDrive Menu structures as used by the previous NAV3 & 4 devices.....
    ___________________________

    If you choose to update a NAV5 (Wi-Fi) device over USB....
    MyDrive Connect only needs to run in the background on the PC Taskbar... You can close the 'Main Mydrive Window'

    em7rmo28tl38.jpg
    That is displaying "UPDATE DEVICE THE EASY WAY" Splash screen...

    a1a9r6jyfdho.jpg
    Updating a NAV5 (Wi-Fi) device... Even if you are updating using USB... The updating method is the same as using Wi-Fi....
    All the update actions are executed on the device...
    Tap the 4Dot (.... Menu) --> Setting --> Updates & New Items....
    If a Operating System Software update (Navcore) is required... Deselect the remaining updates, install the Navcore update 1st....

    The Navcore Software Update is Mandatory you cannot deselect the update....
    lvf6a0pjrt8t.jpg
    Then install the remaining updates....
    I always install the update one at a time....
    There's less chance of a log jam on the Server....
    iofr8x26j4oi.jpg
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    Stay Safe... ATB YFM
  • VikramKVikramK Posts: 12,721 Moderator
    Hi @GMan22

    Welcome to the community!

    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram
  • GMan22GMan22 Posts: 4 [New Seeker]
    Thanks YamFazMan.

    I am using a different email account to update with than the one I logged into this forum (the account I actually purchased the unit via). Any way to get in touch with VikramK or lampard privately so I can share the actual email address / account to verify?
  • VikramKVikramK Posts: 12,721 Moderator
    Hi @GMan22
    Thanks for sending the serial number. I have linked the device and I would advise that you do a soft reset and check for updates.



    Regards, Vikram
  • GMan22GMan22 Posts: 4 [New Seeker]
    Thanks again for your help Vikram, all is now on track. :-)
  • YamFazManYamFazMan Posts: 20,088
    Superusers
    Hi
    @GMan22
    You're welcome, glad you're sorted :)

    Stay Safe... ATB YFM
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