Go Camper no traffic info

Skinnysye
Skinnysye Registered Users Posts: 3
Apprentice Traveler
edited December 2021 in Devices using Wi-Fi®
Hello I purchased my Go Camper one month ago, the live traffic was working perfectly but now it has stopped, looking in my settings it says "expired" I was under the impression that this never expires throughout the life of the Go camper, I have tried following all the trouble shooting videos involving hard and soft resets but still it is not available, can anybody help please?

Answers

  • YamFazMan
    YamFazMan Posts: 21,137
     Superuser
    edited May 2021
    Hi
    @Skinnysye
    Welcome to the site....
    @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status (Check back here later)

    Stay Safe... ATB YFM
  • Skinnysye
    Skinnysye Registered Users Posts: 3
    Apprentice Traveler
    Thank you
  • VikramK
    VikramK Administrators Posts: 14,293
    Moderator
    edited May 2021
    Hi @Skinnysye

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check again.



    Regards, Vikram
  • Skinnysye
    Skinnysye Registered Users Posts: 3
    Apprentice Traveler
    Everything is working as it should now.
    Thank you very much for sorting it out.
  • Mick_H
    Mick_H Registered Users Posts: 4
    Novice Seeker
    @VikramK I have the same issue, my new Go Camper says Traffic will expire on 31/05/2021. Please can you fix this? I also need a refund for the purchase of live services that I made in error.

    I have an upcoming road trip and need this fixing.

    Please arrange for someone to issue a refund. It seems this is not an isolated issue and needs to be fixed widely.

    Kind regards

    Mick
  • YamFazMan
    YamFazMan Posts: 21,137
     Superuser
    Hi
    @Mick_H
    Welcome to the site
    Refunds... You will need to contact Tomtom Support....
    Due to COVID-19 the phone service has been suspended
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    1st... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • Mick_H
    Mick_H Registered Users Posts: 4
    Novice Seeker
    @YamFazMan Thanks, appreciated.

    A little frustrated at what seems to now be a common issue given the original post, I am sure it will be sorted. Hopefully before my road trip, which I require the new device and traffic info for.

    I will reach out to them on Monday.

    Kind regards

    Mick
  • Mick_H
    Mick_H Registered Users Posts: 4
    Novice Seeker
    Mick_H wrote: »
    @YamFazMan Thanks, appreciated.

    A little frustrated at what seems to now be a common issue given the original post, I am sure it will be sorted. Hopefully before my road trip, which I require the new device and traffic info for.

    I will reach out to them on Monday.

    Kind regards

    Mick


    The frustration is with the fact that the traffic info would have run out during the road trip, I would have had no idea until it happened if I had not checked and discovered it.

    Thanks for your help @YamFazMan
  • Mick_H
    Mick_H Registered Users Posts: 4
    Novice Seeker
    All fixed thanks to Neha C on the helpdesk.

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