Voice control not available in English

KAMEkichi

My Go 620 voice control does not seem to work in English. If I select English, I get the message: "A computer voice is not available for the selected language. Voice control will be disabled, and Smartphone messages and street names will not be read aloud. Do you want to continue?" Could anybody help me to install updates for voice control in English? Thank you in advance.

DougLap

Hi @KAMEkichi

@VikramK or @lampard should pick this up and add the 2 voices to your account so they should then appear for download in Updates and new items.

Look back here tomorrow.

Doug

KAMEkichi

HI Doug,
Thank you very much for your quick reply. I look forward to hearing from @VikramK or @lampard. Thanks.

VikramK

Hi @KAMEkichi
Could you send me the serial number of your device through a private message, please?

Thanks, Vikram

Rob_l

Hello.
My go 620 says a computer voice is not available for selected language (which is English Jane)
And street names will not be read out.
How can I change this.
Thank you

Willy875

Hi
Jane is not a synthetic voice selects the voice Serena

Rob_l

Thank you for the quick reply.
I don’t have serena on my satnav.

Willy875

Download Mydrive connect to your computer then see if voice is available.

Or come back on Monday the moderators @VikramK @lampard will look at your account and assign them to you

Rob_l

Thank you for your help,
I shall give that ago 🙂

VikramK

Hi @Rob_l
Welcome to the community! Two computer voices have been activated on your account- 'Serena' & 'Malcolm'.
Please check for updates now...

Regards,
Vikram.

Rob_l

Thank you 😊
I’m not home from work till late tonight so I’ll try as soon as I get home

Rob_l

Thank you vikram for putting the new voices onto my sat nav, all good now 😁