GPS disconnected. Trucker 6000.

timdiver
timdiver Registered Users Posts: 3
Apprentice Seeker
Can anyone help please. My unit worked perfectly until I suffered sudden illness. I was off work 17 months. On my return to work I plugged into my pc and did my updates and renewed my live services. Everything works except live traffic. It works when connected to the pc but when I disconnect I get gprs disconnected. For 3 weeks I have been emailing back and forth,factory resets every 2 days. Have even been stood down the garden for 45 minutes holding the unit facing the sky.Today they want to know how long the battery lasts. My patience is now wearing very thin. Every phone number is disconnected and I cannot find an address to just ask head office for advice.

Answers

  • YamFazMan
    YamFazMan Posts: 20,814
    Superuser
    edited May 2021
    Hi
    @timdiver
    Welcome to the site....
    Check the Data Connection...
    Tap 4Dot (.... Menu) → Setting → System → About…
    Scroll down to Data Connection & GPRS Status....
    What does the device report...???
    Is the GPRS Status... Connected ???
    Are the following categories displaying any Numbers ???
    MCC/MNC
    IMEI
    SIM ID
    GPRS Model
    _______________________

    Contacting Tomtom Support….
    Due to COVID-19 the phone service has been suspended
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    1st... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • timdiver
    timdiver Registered Users Posts: 3
    Apprentice Seeker
    Gprs disconnected. (23415,0,2,7,0,0.)
    Gprs model 16.00.152
    Don't know how to find the other requested items as I am not technically minded.
    Thank you.
  • YamFazMan
    YamFazMan Posts: 20,814
    Superuser
    HI
    @timdiver
    See Tomtom FAQ.... TomTom Traffic or LIVE Services isn't working....
    Here... https://help.tomtom.com/hc/en-gb/articles/360014530220-TomTom-Traffic-or-LIVE-Services-isn-t-working

    Stay Safe... ATB YFM
  • timdiver
    timdiver Registered Users Posts: 3
    Apprentice Seeker
    Thanks for the help and replies. A tech bod at headquarters pressed a magic button for me and everything is now OK.
  • Johnshadley
    Johnshadley Registered Users Posts: 0
    Apprentice Seeker

    Live chat ( actually a robot?) not helpful. All settings checked and a reset carried out but nothing works. All recommended procedures have been followed.
    Also MyDrive Connect keeps telling me incorrectly that there is no internet connection. Re-installing didn't help. It only connects when I connect the device via the cable.