Tomtom xxl update cant use these maps on this device — TomTom Community

Tomtom xxl update cant use these maps on this device

Hello,

I've connected old TomTom XXL device via TomTom Home app and updated the software, after that - it is unable to load the maps. is now telling me there is a problem with the map and that i cant use these maps on this device: Europe_2GB-513

I can't find map under Tomtom home.

Answers

  • dhndhn Posts: 33,344
    Superusers
    Wait for @VikramK to respond to this thread. He should be able to help. Check back.
  • VikramKVikramK Posts: 11,581 Moderator
    edited May 4
    Hi @laczkoarpi
    Welcome to the community! A map has been activated on your account.
    Connect the device to TomTom HOME and remove the existing map first.

    Then download a fresh version offered as an update.

    Regards, Vikram
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