Tomtom xxl update cant use these maps on this device

laczkoarpi
laczkoarpi Registered Users Posts: 1
Apprentice Seeker
edited May 2021 in Devices using TomTom HOME
Hello,

I've connected old TomTom XXL device via TomTom Home app and updated the software, after that - it is unable to load the maps. is now telling me there is a problem with the map and that i cant use these maps on this device: Europe_2GB-513

I can't find map under Tomtom home.

Answers

  • dhn
    dhn Posts: 33,388
     Superuser
    Wait for @VikramK to respond to this thread. He should be able to help. Check back.
  • VikramK
    VikramK Administrators Posts: 14,321
    Moderator
    edited May 2021
    Hi @laczkoarpi
    Welcome to the community! A map has been activated on your account.
    Connect the device to TomTom HOME and remove the existing map first.

    Then download a fresh version offered as an update.

    Regards, Vikram
  • angrybiscuit
    angrybiscuit Registered Users Posts: 2
    Apprentice Traveler
    @VikramK same for me, do you have to active the maps for it to show up?
  • VikramK
    VikramK Administrators Posts: 14,321
    Moderator
    Hi @angrybiscuit
    The map has been reactivated. Since the map version is really old I am not 100% sure if it's still available on our servers.

    Please connect the device to TomTom HOME and check for updates.

    Regards, Vikram
  • angrybiscuit
    angrybiscuit Registered Users Posts: 2
    Apprentice Traveler
    @VikramK than you, what solved my issue. Your are the man ! :)
  • DevB1
    DevB1 Registered Users Posts: 1
    New Traveler
    edited June 2021
    I’ve got the same problem, after updating Satnav, map won’t load, states map not configure for device?