Rider 500, lifetime updates and MyDrive Connect: problems after restoring services

al3z74
al3z74 Registered Users Posts: 2
Apprentice Seeker
Hi all,
as my Rider 500, which has lifetime service updates, signaled the expiration of the services, I contacted TomTom technical support.
After the support successfully restored the services, I noticed that my Rider 500 has been deleted from the device list both in my profile and in MyDrive Connect.

There is no way I can add it again.

I have reset the device several times, but MyDrive Connect always returns to the same page on the add page.

Is there a solution to the problem?

Thanks a lot to everyone

Best Answer

  • VikramK
    VikramK Administrators Posts: 14,293
    Moderator
    Answer ✓
    Hi @al3z74
    Welcome to the community! The device has been linked to your account now. Please check for updates!

    Thanks, Vikram

Answers

  • VikramK
    VikramK Administrators Posts: 14,293
    Moderator
    Answer ✓
    Hi @al3z74
    Welcome to the community! The device has been linked to your account now. Please check for updates!

    Thanks, Vikram
  • al3z74
    al3z74 Registered Users Posts: 2
    Apprentice Seeker
    Thank you very much, @VikramK