Start 25 won't find a GPS signal tomtom

DJ1411
DJ1411 Registered Users Posts: 3
New Seeker
edited December 2021 in Devices using MyDrive Connect
My Start 25 will not pick up a GPS signal when switched on, been like it for 3 days now, so until it's updated the machine is useless. Help!

Comments

  • YamFazMan
    YamFazMan Posts: 21,167
     Superuser
    Hi
    @DJ1411
    Welcome to the site....
    Have you tried a Soft/Drum roll restart on the device ???
    This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    If possible, for the first Satellite fix, go outside with a clear view of the Sky
    See... https://discussions.tomtom.com/en/discussion/comment/1654017/#Comment_1654017

    Stay Safe....