mydrive connect device doesn't respond — TomTom Community

mydrive connect device doesn't respond

Haitham0318Haitham0318 Posts: 3 [New Seeker]
I have a problem with my device. I am trying to add it to MyDrive Connect account. The mydrive connect program recognizes my device as TOMTOM VIA. I click ADD, but operation takes a lot of time and at the end the application gives information that device dont respond. What can I do with that? Any ideas? Thank you in advance. i can't even download a map on it or update the satnav. I have a Tomtom via 180. I already tried several cables and a soft reset with no luck.

Answers

  • YamFazManYamFazMan Posts: 20,067
    Superusers
    Hi
    @Haitham0318
    Welcome to the site
    There are lots of Tomtom models named Via ???
    What are the 1st 2 characters of the serial number ??? The two letters
    define the Tomtom Model....

    Stay Safe... ATB YFM
  • Haitham0318Haitham0318 Posts: 3 [New Seeker]
    YamFazMan wrote: »
    Hi
    @Haitham0318
    Welcome to the site
    There are lots of Tomtom models named Via ???
    What are the 1st 2 characters of the serial number ??? The two letters
    define the Tomtom Model....

    Stay Safe... ATB YFM

    The first and second characters are BH.
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