mydrive connect device doesn't respond

Haitham0318
Haitham0318 Registered Users Posts: 3
New Seeker
I have a problem with my device. I am trying to add it to MyDrive Connect account. The mydrive connect program recognizes my device as TOMTOM VIA. I click ADD, but operation takes a lot of time and at the end the application gives information that device dont respond. What can I do with that? Any ideas? Thank you in advance. i can't even download a map on it or update the satnav. I have a Tomtom via 180. I already tried several cables and a soft reset with no luck.

Answers

  • YamFazMan
    YamFazMan Posts: 21,132
     Superuser
    Hi
    @Haitham0318
    Welcome to the site
    There are lots of Tomtom models named Via ???
    What are the 1st 2 characters of the serial number ??? The two letters
    define the Tomtom Model....

    Stay Safe... ATB YFM
  • Haitham0318
    Haitham0318 Registered Users Posts: 3
    New Seeker
    YamFazMan wrote: »
    Hi
    @Haitham0318
    Welcome to the site
    There are lots of Tomtom models named Via ???
    What are the 1st 2 characters of the serial number ??? The two letters
    define the Tomtom Model....

    Stay Safe... ATB YFM

    The first and second characters are BH.