no connection between mydrive-connect and iphone

hahaha11111
hahaha11111 Registered Users Posts: 3
New Seeker
Got a new iPhone (XR), which is able to be paired to my Go 50 thru bluetooth.
However, mydrive is not able to connect from cellphone to device, or vice versa. So no live traffic showing on the device.
Tried the way I can find on video (activated hotspot on iphone) but doesn't work.
Can anyone give a detailed steps?

Answers

  • YamFazMan
    YamFazMan Posts: 21,157
     Superuser
    Hi
    @hahaha11111
    Welcome to the site....
    There's an unresolved problem with the Apple iPhone iOS 13 & 14 and the and the MyDrive App's and the advanced Smartphone features....
    If you can live without the bells & whistles of the MyDrive App...
    Just use a straight simple Bluetooth Connection....
    Traffic will still work... MyDrive Route planning will work
    the only thing that does not work will be some advanced smartphone features Text etc....
    Here... https://discussions.tomtom.com/en/discussion/comment/1729911/#Comment_1729911

    Stay Safe... ATB YFM
  • hahaha11111
    hahaha11111 Registered Users Posts: 3
    New Seeker
    There is no “Bluetooth” option under menu-> settings in Go 50. How to realize step 1-4 in the link you provided??y696gwi42h0q.jpeg
  • YamFazMan
    YamFazMan Posts: 21,157
     Superuser
    edited May 2021
    Hi
    Sorry I missed the fact that the device was a 'GO 50'
    The NAV4 GO 50 does not have a Bluetooth connection...
    ATB YFM