No maps found after update error tomtom start 25

mardifel Registered Users Posts: 2
Apprentice Seeker

I have a Start 25 (Serial BQxxxxxxxxxx13) with lifilong map updates. During the last update I had network issues and somehow the map did not install correctly. Now neither the device nor the MyDriveConnect app shows any map at all. I understand this may be caused by the map certificate being installed, but not the map itself? Could someone from customer support please reset my device or so?

Thank you in advance!

Mod edit: Please don't post private or personal information on a public forum. Thanks!

Best Answer

  • VikramK
    VikramK Administrators Posts: 14,342
    Answer ✓
    Hi @mardifel

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.

    Regards, Vikram