MyDrive Connect wont allow me to add my device (GO Basic)

paulnelson
Registered Users Posts: 1 
New Seeker

New Seeker
I'm using a MBP 16" on Big Sur - and CAN NOT add my new GO BASIC to MyDrive Connect. I get the screen that tells me to 'PLEASE CONNECT YOUR DEVICE' and have followed all of the steps. I've also checked 'Network' in System Preferences and can seee the device listed (with amber light) so the computer IS seeing the tomtom - but I still cant add it as a device. I've tried reinstalling MyDrive connect - but get the same issue. Is anyone else having this problem?
Can any one offer me a solution?
Can any one offer me a solution?
0
Answers
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on another computer does it work0
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Hi @paulnelson
Welcome to the community!
Could you send me the serial number of your device through a private message, please?
Thanks, Vikram0