MyDrive Connect wont allow me to add my device (GO Basic)

paulnelson
paulnelson Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using Wi-Fi®
I'm using a MBP 16" on Big Sur - and CAN NOT add my new GO BASIC to MyDrive Connect. I get the screen that tells me to 'PLEASE CONNECT YOUR DEVICE' and have followed all of the steps. I've also checked 'Network' in System Preferences and can seee the device listed (with amber light) so the computer IS seeing the tomtom - but I still cant add it as a device. I've tried reinstalling MyDrive connect - but get the same issue. Is anyone else having this problem?

Can any one offer me a solution?

Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,487
    Exalted Pioneer
    on another computer does it work
  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Hi @paulnelson

    Welcome to the community!

    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram