is it worth buying secondhand 5100

micsey
micsey Registered Users Posts: 7
Apprentice Seeker
edited May 2021 in Devices using MyDrive Connect
as above is it worth buying the 5100 from ebay secondhand will the maps/camera/traffic work
thanks guys
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Best Answers

  • DougLap
    DougLap Posts: 9,856
    Superuser
    Answer ✓
    Hi @micsey

    GO5100 models have 8gb of internal memory and the ability to add extra map capacity, max32gb, and are fully supported by TT. Any lifetime updates sold with the device are still valid and as they are linked to the devices serial number change of ownership does not negate them.

    Doug
  • DougLap
    DougLap Posts: 9,856
    Superuser
    Answer ✓
    Hi @micsey

    Let us see what @VikramK or @lampard have to say after they have reviewed the units settings on the TT servers look back here tomorrow.

    Doug

Answers

  • DougLap
    DougLap Posts: 9,856
    Superuser
    Answer ✓
    Hi @micsey

    GO5100 models have 8gb of internal memory and the ability to add extra map capacity, max32gb, and are fully supported by TT. Any lifetime updates sold with the device are still valid and as they are linked to the devices serial number change of ownership does not negate them.

    Doug
  • micsey
    micsey Registered Users Posts: 7
    Apprentice Seeker
    thanks bud
  • VikramK
    VikramK Administrators Posts: 13,801
    Moderator
    Hi @micsey
    When you're satisfied that your question has been answered, please mark your topic as solved so that others with a similar question may find the answer easier.

    If you have further questions, don't hesitate to post back here.

    Regards, Vikram
  • micsey
    micsey Registered Users Posts: 7
    Apprentice Seeker
    ok just bought one on ebay for £65 i will let you all know if it works ok
  • micsey
    micsey Registered Users Posts: 7
    Apprentice Seeker
    ok i bought a 5100 off ebay updated it no probs but when i have unplugged it from the computer it says in the tomtom services not connected x on cams traffic and nydrive
  • DougLap
    DougLap Posts: 9,856
    Superuser
    Answer ✓
    Hi @micsey

    Let us see what @VikramK or @lampard have to say after they have reviewed the units settings on the TT servers look back here tomorrow.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,801
    Moderator
    Hi @micsey
    Is the GPRS status connected?
    Main menu-Settings-System-About- GPRS Status

    Thanks, Vikram
  • micsey
    micsey Registered Users Posts: 7
    Apprentice Seeker
    edited May 2021
    no says disconnected
  • VikramK
    VikramK Administrators Posts: 13,801
    Moderator
    Thanks, that could be a SIM issue.

    Does anything change if you try the troubleshooting in the video below-



    Regards, Vikram
  • micsey
    micsey Registered Users Posts: 7
    Apprentice Seeker
    checked all that nothing just says tomtom services temp unavailable
  • YamFazMan
    YamFazMan Posts: 20,821
    Superuser
    edited May 2021
    HI
    @micsey
    If you're in the Office or at Home and your device is connected over USB + MyDrive Connect running....

    The USB connection will take priority over the GPRS SIM....

    Check... Tap 4Dot (.... Menu) --> Setting --> System --> About....
    Scroll down to 'Data Connection'.... Does it report USB ???
    _____________________

    If 'Yes' Disconnect the USB lead....
    On the GO 5100 Press and hold the on/off button until you hear a drum-roll sound then RELEASE the on/off button... You won’t lose anything; it’s just like rebooting your PC....

    Re-check...
    Tap 4Dot (.... Menu) --> Setting --> System --> About....
    Scroll down to 'Data Connection'.... What does it report now ???

    Stay Safe... ATB YFM
  • micsey
    micsey Registered Users Posts: 7
    Apprentice Seeker
    data connection none gprs status disconnected {23410,0,0,0,10,1}
  • YamFazMan
    YamFazMan Posts: 20,821
    Superuser
    edited May 2021
    Hi
    @micsey
    Also be aware that for a Live Device the SIM card is automatically deactivated if the device Live Traffic Subscription has NOT been renewed for 18 months....
    Tomtom sends emails to the affected users and give 28 days notice before deactivating the SIM card... In this in the above circumstance the deactivated SIM cannot be reactivated....
    __________________________

    I think the SIM socket/SIM chip contacts oxidize over time and removing and replacing the SIM a few times remakes the connection....

    The GO 6000 Ranges are NAV4 devices; there is no need to disassemble the device....
    If you hold your GO 5100 Upside-down i.e.... the connections at the top and with the screen facing away from you, the SIM is under the CE sticker to the left of the Micro USB port....

    ezilfl3wmmhg.jpg
    s3eb5fjcfm9s.jpg
    With the device turned OFF...
    Carefully remove the sticker... It's advisable to use Antistatic precautions when handling the SIM... You will need a pair of fine pointed tweezers to remove the SIM
    If you pull out the SIM a little way, and reinsert it a few times it should remake a good connection
    Note: When reinserting the SIM have the contacts facing away from the GO 5100 screen
    Use double-sided sticky tape to replace the CE sticker

    Note... The above will void your Tomtom guarantee....
    All the usual disclaimers apply, all the above is at your own discretion

    Stay Safe... ATB YFM

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