TomTom Go Supreme repeatedly shuts down and restarts spontaneously.

jerrz
jerrz Registered Users Posts: 2
Novice Seeker
edited December 2021 in Devices using Wi-Fi®
TomTom Go Supreme repeatedly shuts down and restarts spontaneously. Screens don't persist long enough for me to do a factory reset. Soft reset doesn't help.
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Best Answer

  • jerrz
    jerrz Registered Users Posts: 2
    Novice Seeker
    Answer ✓
    Thanks, VikramK. After I had dismounted my device and plugged it in without the mount to recharge in preparation for recovery, the problem disappeared. I tested it on the streets while mounted and still no problem! I'll save the video in case the problem recurs.

Answers

  • VikramK
    VikramK Administrators Posts: 14,293
    Moderator
    Hi @jerrz
    Welcome to the community!
    Could be related to a software glitch, I would recommend that you try a recovery mode.
    See steps in the video below-


    Regards, Vikram
  • jerrz
    jerrz Registered Users Posts: 2
    Novice Seeker
    Answer ✓
    Thanks, VikramK. After I had dismounted my device and plugged it in without the mount to recharge in preparation for recovery, the problem disappeared. I tested it on the streets while mounted and still no problem! I'll save the video in case the problem recurs.

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