Western Maps

Holty74
Holty74 Registered Users Posts: 4
Apprentice Traveler
in RIDER
Hi, I have recently updated my Rider 4GD00 and now I have lost my Western Maps any advice please, Its been shoved in the draw for a couple of years due to health, but trying to plan my first trip.

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Answers

  • YamFazMan
    YamFazMan Posts: 21,136
     Superuser
    Hi
    @turanflcs
    Welcome to the site...
    If a compatible Map is still available for download @VikramK or @lampard the Forum Moderators should pick this up... Wait until Tomorrow and check back here....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 14,291
    Moderator
    Hi @Holty74
    Welcome to the community! Your RIDER already has free map updates for the lifetime of the device (Western Europe).

    Check for updates in TomTom HOME. See video below-



    Regards, Vikram
  • Holty74
    Holty74 Registered Users Posts: 4
    Apprentice Traveler
    Hi @VikramK
    I have tried everything, it gave me loads of messages then said they can't be used on my TomTom did I want to remove.
    they are still on satnav but when I try and switch to them I get an error message "you cannot use this map on this device: Western_Europe-102836"
  • VikramK
    VikramK Administrators Posts: 14,291
    Moderator
    Answer ✓
    Hi @Holty74
    This should get fixed by reinstalling a fresh map using TomTom HOME.

    1. Remove map

    https://help.tomtom.com/hc/en-gb/articles/360013901300

    2. Disconnect the device and reinstall TomTom HOME

    This will require a clean uninstall so follow the detailed procedure from here- https://help.tomtom.com/hc/en-gb/articles/360013901520

    Download a fresh version of TomTom HOME

    https://help.tomtom.com/hc/en-gb/articles/360013960739


    3. Connect the device and download a fresh map offered as an update-

    https://help.tomtom.com/hc/en-gb/articles/360013961259


    Regards, Vikram
  • Holty74
    Holty74 Registered Users Posts: 4
    Apprentice Traveler
    Thank you very much for your help,

    I followed every step but still had no joy, so this time I followed the steps but also searched my PC for anything that came up with TomTom and deleted all of the folders as well.

    This time when I reinstalled everything worked and I have my maps back.
    I couldn't thank you enough.

    Phil

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