Map error is not fixed even after reporting the issue twice

Agni
Registered Users Posts: 4 
Apprentice Traveler

Apprentice Traveler
in Map quality
Hi,
One of the road near my place is under construction but Tomtom map displays the road as functional. I have raised this in the mapshare and after few days the status was updated to fixed. Still the navigation is using the same road. What action can I take further to correct the error
One of the road near my place is under construction but Tomtom map displays the road as functional. I have raised this in the mapshare and after few days the status was updated to fixed. Still the navigation is using the same road. What action can I take further to correct the error
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Answers
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Thanks @John-Jay . I'm using Tomtom Go 510.
I was under the impression that once the issue is resolved that will reflect at least https://mydrive.tomtom.com/ here immediately.0 -
same with me too. says it's fixed but my go 600 still have to go around because it thinks there's no left turn. before, you can do a map correction only on your device and the change is immediate.1
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Hi @Agni
This change you have requested has been sent to our automated mechanism that monitors the GPS traces.
We cannot remove the route from the map and so the system will consider this report as a temporary closure.
Because the road is internal and has low priority so it might take a little longer for the change to reflect depending on the GPS traces collected by our systems.
@boljak
When was the correction reported?
As @John-Jay mentioned above it could take 6-9 months for the change to show up in our quarterly map updates.
Thank you, Vikram0 -
Hello @VikramK ,
the map error is unimportant but embarrassing. what went wrong here?
39d6e214-64e0-4fc5-b504-d1f309b799f5
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Sometimes only the second or third message helps ...
@VikramK
could you already achieve something with the other posts?
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mapfanatic wrote: »
@VikramK
is there still hope?
adjust road vectors>>>>>only three days, very well!
delete lines>>>>>>weeks? Months? see above
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Hello @VikramK
please forward to the map team. Thank you.
1. this part has been open to traffic for weeks
2. this part was released in the GO App (MS) this week, although still under construction!
3. the information for the new driveway was rejected, although already under construction!?
Why? Why? Why?
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