Map error is not fixed even after reporting the issue twice

Agni

Hi,

One of the road near my place is under construction but Tomtom map displays the road as functional. I have raised this in the mapshare and after few days the status was updated to fixed. Still the navigation is using the same road. What action can I take further to correct the error

Niall

@agni
Please post the mapshare references so that a moderator @VikramK or @lampard can chase them up and report back when they will be implemented

Agni

Thanks @Niall, really appreciate your help.
The mapshare reference is mentioned below:
32eb9cd7-204b-4421-9639-eab345b7e416

John-Jay

Hi, @Agni ,

You don't mention which TomTom Device (or App) you are referring to? However, for some devices, it can take TomTom SIX Months (after stating it has been Fixed) for it to be published!

Agni

Thanks @John-Jay . I'm using Tomtom Go 510.
I was under the impression that once the issue is resolved that will reflect at least https://mydrive.tomtom.com/ here immediately.

boljak

same with me too. says it's fixed but my go 600 still have to go around because it thinks there's no left turn. before, you can do a map correction only on your device and the change is immediate.

Agni

Thanks @boljak at least the mydrive navigation should be updated immediately, that will give the confidence.
It's hard to imaging a navigation company takes 6months to push updates. In 6 months the whole world can change.

VikramK

Hi @Agni
This change you have requested has been sent to our automated mechanism that monitors the GPS traces.
We cannot remove the route from the map and so the system will consider this report as a temporary closure.

Because the road is internal and has low priority so it might take a little longer for the change to reflect depending on the GPS traces collected by our systems.

@boljak

When was the correction reported?
As @John-Jay mentioned above it could take 6-9 months for the change to show up in our quarterly map updates.

Thank you, Vikram

mapfanatic

Hello @VikramK ,
the map error is unimportant but embarrassing. what went wrong here?



39d6e214-64e0-4fc5-b504-d1f309b799f5

mapfanatic

sorry, @VikramK , I´ll continue.

mapfanatic

@VikramK



sorry, forget it the current routing

mapfanatic

@VikramK

mapfanatic

Sometimes only the second or third message helps ...



@VikramK
could you already achieve something with the other posts?

mapfanatic

mapfanatic wrote: »

sorry, @VikramK , I´ll continue.

@VikramK

is there still hope?

adjust road vectors>>>>>only three days, very well!



delete lines>>>>>>weeks? Months? see above

mapfanatic

@Megalos

generally good if the routing comes later, then I can better check the corrections

Megalos

mapfanatic wrote: »

@Megalos

generally good if the routing comes later, then I can better check the corrections

Yep

mapfanatic

Hello @VikramK

please forward to the map team. Thank you.

1. this part has been open to traffic for weeks
2. this part was released in the GO App (MS) this week, although still under construction!
3. the information for the new driveway was rejected, although already under construction!?

Why? Why? Why?