Address search shows random addresses and is unusable

Tune Registered Users Posts: 1
New Seeker
Since the upgrade address search using a postcode keeps showing a destination address with a house number and that is the only thing I can choose. I also get lots of random suggestions which are near to me.

In the above I want to go to 161 Acton Lane but when entering the post code all I get is 7 Acton Lane and a load of addresses near to me which match random parts of the post code.

This is the most recent time it has happened to me(I'm not doing much travel with covid) but it is effectively unusable. The last few trips I have made I have used TomTom to get me in the general vicinity and then I have to switch to google maps for the final part of the journey.

I have just re-installed the app from scratch and it still happens.

Please advise of a fix or I will have to find another app as TomTomGo is effectively unusable.


  • YamFazMan
    YamFazMan Posts: 20,794
    edited April 2021
    Welcome to the site....
    The postcode ‘Nw107nb’ works OK here.... On Tomtom devices you do not use a space in the centre of the postcode....

    Stay Safe... ATB YFM
  • lampard
    lampard Administrators Posts: 5,952
    edited April 2021
    Hi @Tune

    Welcome to the Community! For me, it works too. As YamFazMan mentioned, make sure not to use spaces while entering the postcode

    Best, lampard
  • coffeemonster
    coffeemonster Registered Users Posts: 1
    New Seeker
    Tomtom go device
    While waiting for my device to connect to download the postcodes I flicked though the settings. On TomtomGo go to settings, then System>chose a search mode. I was on Quick Search. I've changed to step by step search, I can now do full post code searches!!!
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