Tomtom Go 400 - MAPS EXPIRED?

rolivier2013br

I have a go 400 with lifetime maps but it says now that the maps have expired. How come?

Is there a problem and the Tomtom server does not see my device as a "lifetime maps device"?


Besides, I have a Tomtom collection of 16 different devices. Collectors items. :-)


My Go 400 serial : QMxxxxxxx45


Thanks for your help.



Mod edit: Please don't post private or personal information on a public forum. Thanks!

VikramK

Hi @rolivier2013br

Welcome to the community!
My team has fixed the services for your TomTom, please do a soft reset and check for updates.



Regards, Vikram

DougLap

Hi @rolivier2013br

Last see what @VikramK has to say after checking your units settings on the TT servers.

Doug

rolivier2013br

Thank you Doug ! @DougLap

VikramK

Hi @rolivier2013br

Welcome to the community!
My team has fixed the services for your TomTom, please do a soft reset and check for updates.



Regards, Vikram

rolivier2013br

VikramK wrote: »

Hi @rolivier2013br

Welcome to the community!
My team has fixed the services for your TomTom, please do a soft reset and check for updates.



Regards, Vikram

Thank you very much, it worked ! I'm now able to update my maps. Many thanks to this great community and you all !

Cheers,
Roger.

GO-th-Mad

Hello, my GO 400 doesn't update the europe map, last card 18 months old; new map is downloaded and begins to install but finally the device says: update failed (fehlgeschlagen)
Soft reset doesn't help; MyDrive Connect says: device actually doesn't react.
I surely tried a dozen times - no chance!